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- Tasks: Provide first-line tech support and keep our systems running smoothly.
- Company: Join Shaftesbury, a caring disability charity making a real difference.
- Benefits: Generous leave, training, recognition rewards, and wellbeing support.
- Why this job: Make an impact in a role that truly changes lives.
- Qualifications: Tech-savvy with a passion for helping others.
- Other info: Hybrid work model with excellent career growth opportunities.
The predicted salary is between 23400 - 30000 £ per year.
Join Shaftesbury as Our New Technical Support Analyst! Are you the person we’ve been looking for? At Shaftesbury, we’re searching for a passionate and skilled Technical Support Analyst to join our dedicated IT team. If you bring talent, curiosity, and a commitment to making a real difference, you’ll fit right in with our caring, community‑minded workforce.
Why Shaftesbury? We believe every person we support deserves a life that is full, flourishing, and rich with opportunity. Guided by our values — Open, Enabling, Inclusive, and Courageous — we work every day to deliver the very best in care, education, and support. Across our adult services, children’s services, and education settings, our focus is on inclusion, wellbeing, and enabling people to thrive. We go the extra mile because it matters — to us, and to the people we serve.
About The Role: As our Technical Support Analyst, you will play a key part in keeping Shaftesbury connected and running smoothly. Your responsibilities will include:
- Providing first‑line technical support to colleagues across the organisation
- Supporting systems such as printers, access control, mobile devices and audio‑visual equipment
- Delivering initial support for key business systems including Accounting, HR and care management platforms
Location: This role is currently remote, with plans to move into a hybrid/office‑based arrangement. Applicants should live within a reasonable commuting distance of London.
Why Work at Shaftesbury? At Shaftesbury, our people are our greatest strength. We are proud to have some of the most committed and compassionate staff in the sector—and we want to attract more people like you. We are delighted to offer a benefits package that truly recognises and rewards the work you do:
- Recognition & Rewards: Be nominated for a personal recognition letter from the Executive Leadership Team, or for a gift voucher of up to £50 for going above and beyond.
- Excellent Training: A comprehensive training package designed to support your development.
- Generous Annual Leave: 25 days + 8 bank holidays for the first 5 years, rising to 28 days + 8 bank holidays thereafter.
- Pension Scheme
- Employee Assistance Programme: Confidential support for your wellbeing.
About Shaftesbury: Shaftesbury is a disability charity committed to enabling children, young people and adults to live a life that adds up for them. We know that what makes life meaningful isn’t just one thing — it’s the sum of the small things: connection, confidence, companionship and the chance to be valued. Across our care, education and rehabilitation services, we work together to build connected, fulfilling lives for the people we support.
Ready to Make a Difference? Join a team where your skills matter, your ideas count and your work truly changes lives. At Shaftesbury, everything you do adds up — for you, and for the people we support. Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Technical Support Analyst - London office/Hybrid - £27,000 per annum employer: ShaftesburyGroupUK
Contact Detail:
ShaftesburyGroupUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - London office/Hybrid - £27,000 per annum
✨Tip Number 1
Network like a pro! Reach out to current employees at Shaftesbury on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss first-line support scenarios, as well as the systems mentioned in the job description. We want to see your passion and expertise shine through!
✨Tip Number 3
Show your commitment to Shaftesbury's values during the interview. Think about how you can demonstrate being open, enabling, inclusive, and courageous in your past experiences. This will help us see how you fit into our caring community-minded workforce.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a difference in the lives of those we support.
We think you need these skills to ace Technical Support Analyst - London office/Hybrid - £27,000 per annum
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and making a difference in people's lives.
Tailor Your CV: Make sure your CV is tailored to the Technical Support Analyst role. Highlight relevant experience and skills that match what we’re looking for, especially in providing technical support and working with various systems.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This helps us see your qualifications quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ShaftesburyGroupUK
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common issues related to printers, mobile devices, and audio-visual equipment. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Understand Shaftesbury's Values
Take some time to research Shaftesbury’s values: Open, Enabling, Inclusive, and Courageous. Think about how your personal values align with theirs and be prepared to share examples of how you've demonstrated these qualities in your previous roles.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think of specific situations where you provided excellent technical support or resolved a challenging issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.