Supporter Retention Manager - Up to £40,000 dependent on experience

Are you passionate about building meaningful relationships with supporters and driving long-term fundraising success? We’re looking for an Individual Giving Manager (Retention) to join our team at Shaftesbury.

We are looking for people with the passion, talent, skills and experience that all add up to a caring and community-minded workforce. We believe that the people we support have the right to a full and flourishing life. They deserve the very best in delivery. Driven by our core values, Shaftesbury strives to be Open, Enabling, Inclusive and Courageous in all that we do.

Our disability services across adult care, children’s care and education are all focused on inclusion and support. Committed to professional, flexible and personalised care, we are passionate about going the extra mile in providing opportunities for people to thrive and live well.

About The Role

In this role, you’ll develop and implement data-led campaigns to engage existing cash supporters, regular givers, and gaming participants. You’ll deliver personalised stewardship initiatives, ensuring supporters feel valued and connected to our mission. Working across direct mail, telemarketing, gaming, and digital channels, you’ll create compelling supporter journeys that inspire long-term commitment and giving.

We’re looking for someone with experience in donor retention and direct marketing. You should have strong project management skills, the ability to write engaging fundraising appeals, and experience working with CRM systems such as Raiser’s Edge. A proactive, strategic mindset and a passion for supporter engagement will be key to success in this role.

This is a fantastic opportunity to shape the way we build relationships with our supporters and make a real impact. If you’re motivated by creating engaging supporter experiences and driving income growth, we’d love to hear from you.

Hybrid working, will be required to travel into London when appropriate.

Benefits Of Working At Shaftesbury

At Shaftesbury, we know that our people are our greatest asset. We’re proud to have some of the best and most committed staff in the sector – and we want to attract more people like you to work with Shaftesbury. We’re now offering even more great benefits to reward the work of our wonderful staff in adult care:

• We want to reward staff in a range of ways for their hard work. You can be nominated for a recognition letter from a member of the Executive Leadership Team and you may also be nominated to receive a gift voucher up to £50 for going above and beyond within your role.
• Excellent training package provided for all staff.
• Generous Annual Leave entitlement of 25 days + 8 days bank holiday for the first 5 years. Increasing to 28 days + 8 days bank holiday after 5 years.
• Pension Scheme.
• Death in service scheme.
• Access to our employee assistance program.

Shaftesbury is the disability charity that’s committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it’s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up – to Shaftesbury.

Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives.

Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.