At a Glance
- Tasks: Lead a passionate team to deliver outstanding, person-centred services for individuals with disabilities.
- Company: Shaftesbury North East, dedicated to making a difference in people's lives.
- Benefits: Birthday off, generous leave, training support, and recognition rewards.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a rewarding environment.
- Qualifications: Level 5 in Health & Social Care or willingness to pursue it; experience with disabilities.
The predicted salary is between 16 - 16 £ per hour.
Could this be the role that makes a real difference in your career—and in people’s lives? At Shaftesbury North East, we’re looking for an inspiring and committed Service Delivery Lead to join our passionate team. This is an opportunity to take a lead role in shaping outstanding, person‑centred services that enable people with disabilities to live full, independent and meaningful lives.
About The Role
As Service Delivery Lead, you’ll play a vital leadership role across the service. You’ll support, motivate and develop staff, while ensuring people we support receive consistently high‑quality care that is tailored to their individual needs.
Your Responsibilities
- Taking full ownership of service delivery, quality and continuous improvement
- Developing and embedding effective systems and processes
- Supporting staff to deliver professional, flexible and personalised care
- Working collaboratively with relevant governing bodies and partners
- Contributing to service development and new business opportunities
- Ensuring compliance with all regulatory and quality standards
Qualifications
- Hold a Level 5 qualification in Health & Social Care, or be willing to work towards it
- Have experience supporting adults with a range of disabilities and support needs
- Be confident leading teams and driving service quality
- Share our values and belief in person‑centred, community‑focused support
Benefits Of Working With Shaftesbury
- Your Birthday Off – Frontline care staff can take their birthday off from annual leave (plus a birthday card from us!)
- Great CQC, Great Reward – Good rating: £30 gift voucher for all staff; Outstanding rating: £50 gift voucher for all staff
- Recognition & Rewards – Personal recognition letters from our Executive Leadership Team and gift vouchers up to £50 for going above and beyond
- Excellent Training Package – Ongoing development and support
- Generous Annual Leave – 25 days + 8 bank holidays (first 5 years), increasing to 28 days + 8 bank holidays after 5 years
- Pension Scheme
- Employee Assistance Programme – Support when you need it most
All offers of employment are subject to an enhanced DBS/Access.
Service Delivery Leader - Gateshead and Newcastle - £16.27 per hour employer: ShaftesburyGroupUK
At Shaftesbury North East, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of individuals with disabilities. Our supportive work culture fosters personal and professional growth, offering extensive training opportunities and generous benefits such as additional leave for your birthday and recognition rewards for outstanding contributions. Join us in Gateshead and Newcastle, where you can lead a passionate team in delivering high-quality, person-centred care while enjoying a fulfilling career that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Leader - Gateshead and Newcastle - £16.27 per hour
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at ShaftesburyGroupUK.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from ShaftesburyGroupUK!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like ShaftesburyGroupUK, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at ShaftesburyGroupUK or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Delivery Leader - Gateshead and Newcastle - £16.27 per hour
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to ShaftesburyGroupUK:Before hitting send, make sure to tailor your application specifically to ShaftesburyGroupUK! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at ShaftesburyGroupUK
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
