At a Glance
- Tasks: Lead a team to support individuals with complex needs and ensure high-quality care.
- Company: Join Shaftesbury North East, a leader in supported living and complex care.
- Benefits: Enjoy a paid day off for your birthday and generous annual leave.
- Other info: Be part of a diverse team committed to equal opportunities and personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: 2 years' experience in supported living and a Level 5 Diploma in Health and Social Care.
The predicted salary is between 30000 - 40000 € per year.
Join Our Team as a Service Delivery Lead (Complex Care)
Location: Shaftesbury North East
Sector: Supported Living | Complex Needs | Adult Social Care
Who We’re Looking For
We’re looking for a dedicated and experienced Service Delivery Lead to join our team at Shaftesbury North East. You will work closely with our Complex Care Manager to support individuals with a range of challenging and complex needs, ensuring they live full, meaningful lives.
Qualifications
- Minimum 2 years’ experience supporting individuals with challenging behaviour in a supported living setting.
- Experience in Positive Behaviour Support (PBS) and managing multi-site services.
- Full UK Driving License, and access to your own vehicle.
- Proven ability to support individuals with diverse needs including ADHD, learning disabilities, autism, foetal alcohol syndrome, personality disorders, and sensory processing needs.
- Level 5 Diploma in Health and Social Care (or willingness to work towards it).
- On-call availability as part of the role.
Responsibilities
- Provide leadership and guidance to staff across multiple sites.
- Ensure the highest standards of care and support are consistently delivered.
- Develop and implement systems and processes that promote quality, safety, and inclusion.
- Collaborate with governing bodies and contribute to new business opportunities.
- Be part of a service that champions flexible, person‑led support for people with a wide range of needs.
Benefits
- Birthday Off – a paid day off for your birthday.
- CQC Bonus – £30 voucher for a “Good” rating, £50 for “Outstanding.”
- Recognition Rewards – celebrated for going above and beyond.
- Excellent Training – ongoing development and learning opportunities.
- Generous Annual Leave – 25 days plus 8 bank holidays, rising to 28 days after 5 years.
- Pension Scheme and access to our Employee Assistance Programme.
Equal Opportunities
Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities. We welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion, or sexual orientation.
Service Delivery Leader, Complex Services - North East - £16.27 per hour employer: ShaftesburyGroupUK
At Shaftesbury North East, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our team enjoys generous benefits such as a paid day off for birthdays, recognition rewards, and excellent training opportunities, all while making a meaningful impact in the lives of individuals with complex needs. With a strong commitment to employee growth and a culture that champions person-led support, joining us means being part of a compassionate community focused on delivering high-quality care.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Leader, Complex Services - North East - £16.27 per hour
✨Tip Number 1
Network like a pro! Reach out to your connections in the social care sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission, especially in supporting individuals with complex needs. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience with challenging behaviours.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Service Delivery Leader, Complex Services - North East - £16.27 per hour
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with complex needs and supported living. We want to see how your background aligns with the role, so don’t hold back on showcasing your relevant skills!
Showcase Your Passion:Let your enthusiasm for supporting individuals with challenging behaviours shine through. We’re looking for someone who genuinely cares about making a difference, so share any personal stories or experiences that reflect this passion.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your qualifications and experiences are easy to understand. This helps us see your fit for the role quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ShaftesburyGroupUK
✨Know Your Stuff
Make sure you brush up on your knowledge of complex care and the specific needs of individuals you'll be supporting. Familiarise yourself with Positive Behaviour Support (PBS) principles and be ready to discuss how you've applied them in past roles.
✨Showcase Your Experience
Prepare examples from your previous work that highlight your experience with challenging behaviours and multi-site management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact.
✨Demonstrate Leadership Skills
As a Service Delivery Lead, you'll need to show that you can lead and inspire a team. Think of times when you've successfully guided staff or implemented new processes, and be ready to share these stories during the interview.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company culture, the challenges they face in complex care, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
