At a Glance
- Tasks: Lead a passionate team to deliver outstanding, person-centred services for individuals with disabilities.
- Company: Shaftesbury North East, dedicated to making a difference in people's lives.
- Benefits: Birthday off, generous leave, training support, and recognition rewards.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a rewarding environment.
- Qualifications: Level 5 in Health & Social Care or willingness to pursue, plus experience with disabilities.
The predicted salary is between 30000 - 30000 £ per year.
Could this be the role that makes a real difference in your career—and in people’s lives? At Shaftesbury North East, we’re looking for an inspiring and committed Service Delivery Lead to join our passionate team. This is an opportunity to take a lead role in shaping outstanding, person‑centred services that enable people with disabilities to live full, independent and meaningful lives.
About The Role
As Service Delivery Lead, you’ll play a vital leadership role across the service. You’ll support, motivate and develop staff, while ensuring people we support receive consistently high‑quality care that is tailored to their individual needs.
Your Responsibilities
- Taking full ownership of service delivery, quality and continuous improvement
- Developing and embedding effective systems and processes
- Supporting staff to deliver professional, flexible and personalised care
- Working collaboratively with relevant governing bodies and partners
- Contributing to service development and new business opportunities
- Ensuring compliance with all regulatory and quality standards
Qualifications
- Hold a Level 5 qualification in Health & Social Care, or be willing to work towards it
- Have experience supporting adults with a range of disabilities and support needs
- Be confident leading teams and driving service quality
- Share our values and belief in person‑centred, community‑focused support
Benefits Of Working With Shaftesbury
- Your Birthday Off – Frontline care staff can take their birthday off from annual leave (plus a birthday card from us!)
- Great CQC, Great Reward – Good rating: £30 gift voucher for all staff; Outstanding rating: £50 gift voucher for all staff
- Recognition & Rewards – Personal recognition letters from our Executive Leadership Team and gift vouchers up to £50 for going above and beyond
- Excellent Training Package – Ongoing development and support
- Generous Annual Leave – 25 days + 8 bank holidays (first 5 years), increasing to 28 days + 8 bank holidays after 5 years
- Pension Scheme
- Employee Assistance Programme – Support when you need it most
Service Delivery Leader - Gateshead and Newcastle - £16.27 per hour in North East employer: ShaftesburyGroupUK
At Shaftesbury North East, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of individuals with disabilities. Our supportive work culture fosters personal and professional growth, offering excellent training packages and generous annual leave, alongside unique benefits like taking your birthday off. Join us in Gateshead and Newcastle, where you can lead a passionate team in delivering high-quality, person-centred care while enjoying recognition and rewards for your hard work.
