At a Glance
- Tasks: Lead a team to support individuals with complex needs and ensure high-quality care.
- Company: Join a compassionate organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy birthday leave, recognition rewards, and generous annual leave.
- Other info: Flexible, person-led support in a dynamic and rewarding environment.
- Why this job: Make a real impact by supporting diverse individuals in a meaningful way.
- Qualifications: Experience in supported living and a Level 5 Diploma in Health and Social Care.
The predicted salary is between 16 - 16 € per hour.
Join Our Team as a Service Delivery Lead (Complex Care) Location: Shaftesbury North East Sector: Supported Living | Complex Needs | Adult Social Care
Who We’re Looking For
We’re looking for a dedicated and experienced Service Delivery Lead to join our team at Shaftesbury North East. You will work closely with our Complex Care Manager to support individuals with a range of challenging and complex needs, ensuring they live full, meaningful lives.
Qualifications
- Minimum 2 years’ experience supporting individuals with challenging behaviour in a supported living setting.
- Experience in Positive Behaviour Support (PBS) and managing multi-site services.
- Full UK Driving License, and access to your own vehicle.
- Proven ability to support individuals with diverse needs including ADHD, learning disabilities, autism, foetal alcohol syndrome, personality disorders, and sensory processing needs.
- Level 5 Diploma in Health and Social Care (or willingness to work towards it).
- On-call availability as part of the role.
Responsibilities
- Provide leadership and guidance to staff across multiple sites.
- Ensure the highest standards of care and support are consistently delivered.
- Develop and implement systems and processes that promote quality, safety, and inclusion.
- Collaborate with governing bodies and contribute to new business opportunities.
- Be part of a service that champions flexible, person‑led support for people with a wide range of needs.
Benefits
- Birthday Off – a paid day off for your birthday.
- CQC Bonus – £30 voucher for a “Good” rating, £50 for “Outstanding.”
- Recognition Rewards – celebrated for going above and beyond.
- Excellent Training – ongoing development and learning opportunities.
- Generous Annual Leave – 25 days plus 8.
Service Delivery Leader, Complex Services - North East - £16.27 per hour in Bath employer: ShaftesburyGroupUK
At Shaftesbury North East, we pride ourselves on being an exceptional employer dedicated to supporting individuals with complex needs. Our inclusive work culture fosters professional growth through excellent training and development opportunities, while our generous benefits, including a paid day off for your birthday and recognition rewards, ensure that our staff feel valued and appreciated. Join us in making a meaningful impact in the lives of those we serve in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Leader, Complex Services - North East - £16.27 per hour in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the social care sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission, especially in supporting individuals with complex needs. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience with challenging behaviours.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission in supported living.
We think you need these skills to ace Service Delivery Leader, Complex Services - North East - £16.27 per hour in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Lead role. Highlight your experience with complex needs and any relevant qualifications, like your Level 5 Diploma in Health and Social Care. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting individuals with challenging behaviours. Share specific examples from your past roles that demonstrate your leadership skills and commitment to quality care.
Showcase Your Experience:Don’t hold back on showcasing your experience with Positive Behaviour Support and managing multi-site services. We love seeing candidates who can bring real-world examples of how they’ve made a difference in similar settings. Make it clear how you can contribute to our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ShaftesburyGroupUK
✨Know Your Stuff
Make sure you brush up on your knowledge of Positive Behaviour Support (PBS) and the specific needs of individuals with challenging behaviours. Familiarise yourself with the latest practices in supported living and be ready to discuss how you've applied these in your previous roles.
✨Showcase Your Leadership Skills
As a Service Delivery Lead, you'll need to demonstrate your ability to lead and guide staff effectively. Prepare examples from your past experiences where you've successfully managed teams or implemented new processes that improved care delivery.
✨Be Person-Centred
This role is all about championing flexible, person-led support. Think of specific instances where you've tailored your approach to meet the diverse needs of individuals. Be ready to share how you ensure that each person's voice is heard and respected.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the organisation's approach to complex care and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
