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For Companies At a Glance
- Tasks: Lead high-quality, person-centred care for individuals with complex needs.
- Company: Join Shaftesbury, a leading disability charity making a real difference.
- Benefits: Enjoy birthday off, generous leave, and ongoing training opportunities.
- Why this job: Make a meaningful impact in people's lives while developing your career.
- Qualifications: 2 years' experience in supported living and a Level 5 Diploma in Health and Social Care.
- Other info: Be part of a supportive team that values inclusion and personal growth.
Overview
Join Our Team as a Service Delivery Lead (Complex Care)
Location: Shaftesbury North East
Sector: Supported Living | Complex Needs | Adult Social Care
Are you passionate about making a real difference in people’s lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs? If so, we’d love to hear from you!
Who We’re Looking For
We’re on the lookout for a dedicated and experienced Service Delivery Lead to join our team at Shaftesbury North East. You’ll work closely with our Complex Care Manager to support individuals with a range of challenging and complex needs, ensuring they live full, meaningful lives.
What You’ll Need
- Minimum 2 years’ experience supporting individuals with challenging behaviour in a supported living setting.
- Experience in Positive Behaviour Support (PBS) and managing multi-site services.
- Full UK Driving License, and access to your own vehicle.
- Proven ability to support individuals with diverse needs including:
- ADHD
- Learning Disabilities
- Autism
- Foetal Alcohol Syndrome
- Personality Disorders
- Sensory Processing Needs
About the Role
- As a Service Delivery Lead, you’ll:
- Provide leadership and guidance to staff across multiple sites.
- Ensure the highest standards of care and support are consistently delivered.
- Develop and implement systems and processes that promote quality, safety, and inclusion.
- Collaborate with governing bodies and contribute to new business opportunities.
- You’ll be part of Shaftesbury North East, a service that champions flexible, person-led support for people with a wide range of needs.
- There will be a requirement to provide a presentation at interview stage.
Why Join Shaftesbury?
- We believe that everyone deserves a life that adds up – full of opportunity, connection, and joy. That’s why we invest in our people and celebrate the incredible work they do.
- Birthday Off – Celebrate your day with a paid day off!
- CQC Bonus – £30 voucher for a “Good” rating, £50 for “Outstanding.”
- Recognition Rewards – Be celebrated for going above and beyond.
- Excellent Training – Ongoing development and learning opportunities.
- Generous Annual Leave – 25 days + 8 bank holidays (rising to 28 days after 5 years).
- Pension Scheme and access to our Employee Assistance Programme.
About Shaftesbury
Shaftesbury is a leading disability charity committed to enabling children, young people, and adults to live connected, fulfilling lives. We believe that what makes life meaningful is the sum of many things – from friendship and fun to support and inclusion.
We are proud to be Open, Enabling, Inclusive, and Courageous in everything we do.
Safeguarding & Inclusion
Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.
Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Ready to make a difference? Apply now and help us build a world where everyone can thrive.
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Service Delivery Leader, Complex Services - North East - £15.80 per hour employer: Shaftesbury
Contact Detail:
Shaftesbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Leader, Complex Services - North East - £15.80 per hour
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for that presentation! Since you'll need to present at the interview stage, practice your delivery and make sure you highlight your experience with complex needs. Show them how you can lead and inspire others in the role.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to customise your application to reflect the specific skills and experiences that match the Service Delivery Lead role. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Delivery Leader, Complex Services - North East - £15.80 per hour
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with complex needs and person-centred care. We want to see how your skills align with what we’re looking for, so don’t hold back!
Showcase Your Passion: Let your enthusiasm for making a difference shine through in your written application. We’re all about passion here at StudySmarter, so share why you’re excited about the role and how you can contribute to our mission.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and qualifications, as this will help us quickly see how you fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Shaftesbury
✨Know Your Stuff
Make sure you brush up on your knowledge of complex care and the specific needs of individuals you’ll be supporting. Familiarise yourself with Positive Behaviour Support (PBS) and be ready to discuss how you've applied it in past roles.
✨Showcase Your Leadership Skills
As a Service Delivery Lead, you'll need to demonstrate your ability to lead and guide staff. Prepare examples of how you've successfully managed teams or projects in the past, especially in multi-site settings.
✨Prepare for the Presentation
Since there’s a presentation involved, make sure you practice! Choose a topic related to service delivery or person-centred care, and keep it engaging. Use real-life examples to illustrate your points and show your passion for making a difference.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the role and the organisation. Ask about their approach to inclusion and how they support staff development, which aligns with their values.
