Shaftesbury North East
Could this be the role that makes a real difference in your career—and in people’s lives?
At Shaftesbury North East, we’re looking for an inspiring and committed Service Delivery Lead to join our passionate team. This is an opportunity to take a lead role in shaping outstanding, person‑centred services that enable people with disabilities to live full, independent and meaningful lives.
About the role
As Service Delivery Lead, you’ll play a vital leadership role across the service. You’ll support, motivate and develop staff, while ensuring people we support receive consistently high‑quality care that is tailored to their individual needs.
Responsibilities
- Taking full ownership of service delivery, quality and continuous improvement
- Developing and embedding effective systems and processes
- Supporting staff to deliver professional, flexible and personalised care
- Working collaboratively with relevant governing bodies and partners
- Contributing to service development and new business opportunities
- Ensuring compliance with all regulatory and quality standards
About you
We’re looking for someone who brings passion, professionalism and commitment to inclusive care.
- Hold a Level 5 qualification in Health & Social Care, or be willing to work towards it
- Have experience supporting adults with a range of disabilities and support needs
- Be confident leading teams and driving service quality
- Share our values and belief in person‑centred, community‑focused support
Benefits
- Your Birthday Off – Frontline care staff can take their birthday off from annual leave (plus a birthday card from us!)
- Great CQC, Great Reward
- Good rating: £30 gift voucher for all staff
- Outstanding rating: £50 gift voucher for all staff
- Recognition & Rewards – Personal recognition letters from our Executive Leadership Team and gift vouchers up to £50 for going above and beyond
- Excellent Training Package – Ongoing development and support
- Generous Annual Leave
- 25 days + 8 bank holidays (first 5 years)
- Increasing to 28 days + 8 bank holidays after 5 years
- Pension Scheme
- Employee Assistance Programme – Support when you need it most
Equal opportunities
Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.
Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
