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- Tasks: Provide first-line tech support and keep our systems running smoothly.
- Company: Join Shaftesbury, a caring disability charity making a real difference.
- Benefits: Generous annual leave, excellent training, and employee recognition rewards.
- Why this job: Make an impact while developing your skills in a supportive environment.
- Qualifications: Tech-savvy with a passion for helping others.
- Other info: Hybrid work model with great career growth opportunities.
The predicted salary is between 27000 - 37800 £ per year.
Location: London office / Hybrid
Salary: £27,000 per annum
Hours Per Week: 35
Closing Date: 19/03/2026
Join Shaftesbury as Our New Technical Support Analyst! Are you the person we’ve been looking for? At Shaftesbury, we’re searching for a passionate and skilled Technical Support Analyst to join our dedicated IT team. If you bring talent, curiosity, and a commitment to making a real difference, you’ll fit right in with our caring, community‑minded workforce.
Please note this role does not qualify for visa sponsorship, as the salary requirements set by the Home Office are not satisfied.
Why Shaftesbury? We believe every person we support deserves a life that is full, flourishing, and rich with opportunity. Guided by our values — Open, Enabling, Inclusive, and Courageous — we work every day to deliver the very best in care, education, and support. Across our adult services, children’s services, and education settings, our focus is on inclusion, wellbeing, and enabling people to thrive. We go the extra mile because it matters — to us, and to the people we serve.
About the Role As our Technical Support Analyst, you will play a key part in keeping Shaftesbury connected and running smoothly. Your responsibilities will include:
- Providing first‑line technical support to colleagues across the organisation
- Supporting systems such as printers, access control, mobile devices and audio‑visual equipment
- Delivering initial support for key business systems including Accounting, HR and care management platforms
Location: This role is currently remote, with plans to move into a hybrid/office‑based arrangement. Applicants should live within a reasonable commuting distance of London.
Why Work at Shaftesbury? At Shaftesbury, our people are our greatest strength. We are proud to have some of the most committed and compassionate staff in the sector—and we want to attract more people like you. We are delighted to offer a benefits package that truly recognises and rewards the work you do:
- Recognition & Rewards: Be nominated for a personal recognition letter from the Executive Leadership Team, or for a gift voucher of up to £50 for going above and beyond.
- Excellent Training: A comprehensive training package designed to support your development.
- Generous Annual Leave: 25 days + 8 bank holidays for the first 5 years, rising to 28 days + 8 bank holidays thereafter.
- Pension Scheme
- Employee Assistance Programme: Confidential support for your wellbeing.
About Shaftesbury Shaftesbury is a disability charity committed to enabling children, young people and adults to live a life that adds up for them. We know that what makes life meaningful isn’t just one thing — it’s the sum of the small things: connection, confidence, companionship and the chance to be valued. Across our care, education and rehabilitation services, we work together to build connected, fulfilling lives for the people we support.
Ready to Make a Difference? Join a team where your skills matter, your ideas count and your work truly changes lives. At Shaftesbury, everything you do adds up — for you, and for the people we support.
Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
To Apply If you feel you are a suitable candidate and would like to work for Shaftesbury, please click apply to be redirected to our website to complete your application.
Technical Support Analyst employer: Shaftesbury group
Contact Detail:
Shaftesbury group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Shaftesbury on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss the systems mentioned in the job description, like printers and HR platforms. We want to see your passion and knowledge shine through!
✨Tip Number 3
Show us your personality! During interviews, let your enthusiasm for helping others come through. Share examples of how you've gone the extra mile in previous roles. We love candidates who are community-minded and care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Shaftesbury. Let’s make this happen together!
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Analyst role. Highlight relevant experience and skills that match the job description, like your technical support background and familiarity with systems mentioned.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and how your values align with Shaftesbury's mission. Don’t forget to mention specific examples of how you’ve made a difference in previous roles.
Showcase Your Problem-Solving Skills: As a Technical Support Analyst, problem-solving is key. In your application, include examples of challenges you've faced and how you resolved them. This will show us that you’re ready to tackle any issues that come your way!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures your application gets to the right place. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Shaftesbury group
✨Know Your Tech Inside Out
As a Technical Support Analyst, you'll need to demonstrate your technical knowledge. Brush up on common issues related to printers, mobile devices, and audio-visual equipment. Be ready to discuss how you've resolved similar problems in the past.
✨Showcase Your People Skills
This role is all about helping others, so highlight your communication skills. Prepare examples of how you've effectively supported colleagues or clients in the past. Remember, empathy and patience are key!
✨Understand Shaftesbury's Values
Familiarise yourself with Shaftesbury's values: Open, Enabling, Inclusive, and Courageous. Think about how your personal values align with theirs and be prepared to share specific examples that reflect these principles during your interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.