At a Glance
- Tasks: Lead a team to provide high-quality, person-centred care for individuals with complex needs.
- Company: Join Shaftesbury, a leading disability charity making a real difference in lives.
- Benefits: Enjoy birthday off, generous leave, training opportunities, and recognition rewards.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact while supporting individuals to live fulfilling lives.
- Qualifications: Experience in supported living and a Level 5 Diploma in Health and Social Care.
Location: Complex Services - North East
Salary: £16.27 per hour
Hours Per Week: 40
Join Our Team as a Service Delivery Lead (Complex Care) Location: Shaftesbury North East Sector: Supported Living | Complex Needs | Adult Social Care
Are you passionate about making a real difference in people’s lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs? If so, we’d love to hear from you!
Who We’re Looking For
We’re on the lookout for a dedicated and experienced Service Delivery Lead to join our team at Shaftesbury North East. You’ll work closely with our Complex Care Manager to support individuals with a range of challenging and complex needs, ensuring they live full, meaningful lives.
What You’ll Need:
- Minimum 2 years’ experience supporting individuals with challenging behaviour in a supported living setting.
- Experience in Positive Behaviour Support (PBS) and managing multi-site services.
- Full UK Driving License, and access to your own vehicle.
- Proven ability to support individuals with diverse needs including:
- ADHD
- Learning Disabilities
- Autism
- Foetal Alcohol Syndrome
- Personality Disorders
- Sensory Processing Needs
- Level 5 Diploma in Health and Social Care (or willingness to work towards it).
- On-call availability as part of the role.
About the Role
As a Service Delivery Lead, you’ll:
- Provide leadership and guidance to staff across multiple sites.
- Ensure the highest standards of care and support are consistently delivered.
- Develop and implement systems and processes that promote quality, safety, and inclusion.
- Collaborate with governing bodies and contribute to new business opportunities.
You’ll be part of Shaftesbury North East, a service that champions flexible, person-led support for people with a wide range of needs. There will be a requirement to provide a presentation at interview stage.
Why Join Shaftesbury?
We believe that everyone deserves a life that adds up – full of opportunity, connection, and joy. That’s why we invest in our people and celebrate the incredible work they do. Here’s what we offer:
- Birthday Off – Celebrate your day with a paid day off!
- CQC Bonus – £30 voucher for a “Good” rating, £50 for “Outstanding.”
- Recognition Rewards – Be celebrated for going above and beyond.
- Excellent Training – Ongoing development and learning opportunities.
- Generous Annual Leave – 25 days + 8 bank holidays (rising to 28 days after 5 years).
- Pension Scheme and access to our Employee Assistance Programme.
About Shaftesbury
Shaftesbury is a leading disability charity committed to enabling children, young people, and adults to live connected, fulfilling lives. We believe that what makes life meaningful is the sum of many things – from friendship and fun to support and inclusion. We are proud to be Open, Enabling, Inclusive, and Courageous in everything we do.
Safeguarding & Inclusion
Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Ready to make a difference? Apply now and help us build a world where everyone can thrive.
To Apply
If you feel you are a suitable candidate and would like to work for Shaftesbury, please click apply to be redirected to our website to complete your application.
Service Delivery Leader in Gateshead employer: Shaftesbury group
Shaftesbury North East is an exceptional employer dedicated to making a meaningful impact in the lives of individuals with complex needs. With a strong focus on employee development, we offer generous benefits such as a paid day off for your birthday, recognition rewards, and excellent training opportunities, all within a supportive and inclusive work culture. Join us in our mission to provide high-quality, person-centred care while enjoying a fulfilling career in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Leader in Gateshead
✨Tip Number 1
Get to know the company! Research Shaftesbury and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your presentation skills! Since you'll need to present at the interview stage, rehearse what you want to say. Make it engaging and relevant to the role of Service Delivery Leader, showcasing your experience and passion for person-centred care.
✨Tip Number 3
Network with current employees or others in the field. Reach out on LinkedIn or attend local events related to adult social care. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our team at Shaftesbury.
We think you need these skills to ace Service Delivery Leader in Gateshead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with complex needs and person-centred care. We want to see how your skills align with what we’re looking for!
Showcase Relevant Experience:Don’t forget to mention your experience in Positive Behaviour Support and managing multi-site services. We love seeing candidates who can demonstrate their ability to lead and support diverse needs.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without any fluff!
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at Shaftesbury group
✨Know Your Stuff
Make sure you brush up on your knowledge of Positive Behaviour Support (PBS) and the specific needs of individuals with complex behaviours. Being able to discuss your experience and how it relates to the role will show that you're not just qualified, but genuinely passionate about making a difference.
✨Prepare for the Presentation
Since you'll need to give a presentation during the interview, take the time to create something engaging and informative. Focus on how you would lead a team in delivering high-quality care. Practise your delivery to ensure you come across as confident and knowledgeable.
✨Showcase Your Leadership Skills
Be ready to share examples of how you've successfully led teams in the past. Discuss specific challenges you've faced and how you overcame them. This will demonstrate your ability to guide staff and maintain high standards of care across multiple sites.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This shows your interest and helps you gauge if it's the right fit for you. Ask about their approach to supporting individuals with diverse needs or how they measure success in service delivery.
