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- Tasks: Lead high-quality, person-centred care for individuals with complex needs.
- Company: Join Shaftesbury, a leading disability charity making a real difference.
- Benefits: Enjoy birthday off, generous leave, and ongoing training opportunities.
- Why this job: Make a meaningful impact in people's lives while developing your career.
- Qualifications: Experience in supported living and a passion for helping others.
- Other info: Be part of a supportive team that values inclusion and growth.
The predicted salary is between 13 - 17 ÂŁ per hour.
Location: North East
Salary: ÂŁ15.80 per hour
Hours Per Week: 40
Join Our Team as a Service Delivery Lead (Complex Care) at Shaftesbury North East.
Are you passionate about making a real difference in people’s lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs? If so, we’d love to hear from you!
Who We’re Looking For
We’re on the lookout for a dedicated and experienced Service Delivery Lead to join our team. You’ll work closely with our Complex Care Manager to support individuals with a range of challenging and complex needs, ensuring they live full, meaningful lives.
What You’ll Need:
- Minimum 2 years’ experience supporting individuals with challenging behaviour in a supported living setting.
- Experience in Positive Behaviour Support (PBS) and managing multi-site services.
- Full UK Driving License, and access to your own vehicle.
- Proven ability to support individuals with diverse needs including:
- ADHD
- Learning Disabilities
- Autism
- Foetal Alcohol Syndrome
- Personality Disorders
- Sensory Processing Needs
About the Role
As a Service Delivery Lead, you’ll:
- Provide leadership and guidance to staff across multiple sites.
- Ensure the highest standards of care and support are consistently delivered.
- Develop and implement systems and processes that promote quality, safety, and inclusion.
- Collaborate with governing bodies and contribute to new business opportunities.
You’ll be part of Shaftesbury North East, a service that champions flexible, person-led support for people with a wide range of needs. There will be a requirement to provide a presentation at interview stage.
Why Join Shaftesbury?
We believe that everyone deserves a life that adds up – full of opportunity, connection, and joy. That’s why we invest in our people and celebrate the incredible work they do.
Here’s what we offer:
- Birthday Off – Celebrate your day with a paid day off!
- CQC Bonus – £30 voucher for a “Good” rating, £50 for “Outstanding.”
- Recognition Rewards – Be celebrated for going above and beyond.
- Excellent Training – Ongoing development and learning opportunities.
- Generous Annual Leave – 25 days + 8 bank holidays (rising to 28 days after 5 years).
- Pension Scheme and access to our Employee Assistance Programme.
About Shaftesbury
Shaftesbury is a leading disability charity committed to enabling children, young people, and adults to live connected, fulfilling lives. We believe that what makes life meaningful is the sum of many things – from friendship and fun to support and inclusion. We are proud to be Open, Enabling, Inclusive, and Courageous in everything we do.
Safeguarding & Inclusion
Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Ready to make a difference? Apply now and help us build a world where everyone can thrive.
To Apply
If you feel you are a suitable candidate and would like to work for Shaftesbury, please click apply to be redirected to our website to complete your application.
Service Delivery Lead in Gateshead employer: Shaftesbury group
Contact Detail:
Shaftesbury group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the social care sector and let them know you're on the hunt for a Service Delivery Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for that presentation! Since you'll need to showcase your skills at the interview, practice presenting your experience with complex needs and how you've led teams before. Make it engaging and relatable – show them why you're the perfect fit!
✨Tip Number 3
Research the company culture! Dive into Shaftesbury's values and mission. When you understand what they stand for, you can tailor your responses in interviews to align with their goals, making you a more attractive candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Shaftesbury team.
We think you need these skills to ace Service Delivery Lead in Gateshead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with complex needs and person-centred care. We want to see how your skills align with what we’re looking for!
Showcase Relevant Experience: Don’t forget to mention your experience in Positive Behaviour Support and managing multi-site services. We love seeing candidates who can demonstrate their ability to lead and support diverse needs.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your passion for making a difference shines through without any fluff!
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at Shaftesbury group
✨Know Your Stuff
Make sure you brush up on your knowledge of Positive Behaviour Support (PBS) and the specific needs mentioned in the job description. Being able to discuss your experience with ADHD, Autism, and other complex needs will show that you're not just qualified, but genuinely passionate about the role.
✨Prepare Your Presentation
Since you'll need to give a presentation during the interview, take the time to create something engaging and informative. Focus on how you would lead a team in delivering high-quality care and support. Practise your delivery to ensure you come across as confident and knowledgeable.
✨Showcase Your Leadership Skills
Be ready to share examples of how you've successfully led teams in the past. Discuss specific situations where you implemented systems or processes that improved care quality or safety. This will demonstrate your ability to lead effectively across multiple sites.
✨Ask Thoughtful Questions
Interviews are a two-way street, so prepare some insightful questions about the organisation's approach to care and support. This shows your interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to highlight your understanding of the sector.
