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- Tasks: Manage employee benefits and pensions, ensuring smooth processing and communication.
- Company: Join a dynamic team focused on employee wellbeing and benefits.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Make a difference in employees' lives by managing their benefits effectively.
- Qualifications: GCSE Maths and English, plus experience in pensions administration.
- Other info: Friendly team atmosphere with a focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a candidate who is experienced in Pensions administration, specifically with Workplace pension schemes, Auto Enrolment, Salary Sacrifice, and general pension scheme administration. Ideally have general working knowledge of other Employee Benefits, such as Group Life Assurance, Income Protection, Private Medical, Dental, Cash plan, etc.
Key responsibilities
- Processing of client, provider and adviser queries by email, letter and phone.
- Company new joiner processing:
- Issue new joiner e-mail (database e-mail and employer specific e-mail).
- Send relevant benefit invites and action any additions – notifying company of any changes to payroll.
- Maintain the company database.
- Update and action new joiners.
- Update and action leavers.
- Address changes – in turn updated relevant providers.
- Benefit level amendments.
- Bulk data downloads.
- Issue App launch e-mails and assist with login queries.
- Explain transfer process and send LOA.
- Send LOA’s to providers and follow up until info received, keeping client updated in the meantime.
- Contact client with results (policy summary and projection of benefits including all policies).
- Arrange call with adviser if suitable and available to client based on company service agreement.
- Generating transfer paperwork and issuing to employee.
- Update transfer tracker.
- Chase transfer paperwork periodically 3 times, if no response, close case and update records.
- Once transfer paperwork received – issue to providers, update database and spreadsheets.
- Chase until completion and keep client informed.
- Actioning new joiners/leavers.
- Checking amounts correlate to what they should be.
- Ensuring everyone is auto-enrolled when they should be.
Person specification
- Qualifications:
- GCSE Maths and English at grade 5 or above.
- Good working knowledge of Microsoft Outlook, Word and Excel.
- CII qualifications in Financial Services and/or Pensions (desirable).
- Experience of working in an office environment.
- Telephone experience dealing with providers and customers.
- Experience and understanding of Personal and Workplace Pensions.
- Understanding of Auto Enrolment legislation.
- Understanding of Net Pay, Salary Sacrifice and Tax for pension contributions.
- Basic understanding of core employee benefits products such as Life Assurance, Income Protection, Private Medical Insurance.
- Experience in Financial Services, particularly Group Personal Pensions and Group Risk.
- Experience working within an Employee Benefits Team.
- Experience processing Letters of Authority and producing pension summaries.
- Experience processing monthly pension contribution files with pension providers.
- Comprehensive understanding of Auto Enrolment legislation.
- Excellent attention to detail.
- Ability to prioritise workloads effectively.
- Ability to work under pressure and meet deadlines.
- Strong verbal and written communication skills.
- Able to take ownership and work independently as well as part of a team.
- Friendly, personable and confident speaking to a wide range of people.
- Good sense of humour.
- Honest, open and trustworthy.
- Flexible and adaptable to new situations.
If you are interested in learning more about this role or want to apply, please send your CV/Application to hr@shackletonadvisers.co.uk.
Employee Benefits Administrator in Sittingbourne employer: Shackleton Advisers Limited
Contact Detail:
Shackleton Advisers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Benefits Administrator in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Employee Benefits Administrator role.
✨Tip Number 2
Prepare for interviews by researching the company and its benefits offerings. We want you to show off your knowledge of workplace pensions and employee benefits during the chat. The more you know, the more confident you'll feel, and that confidence can really make a difference!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you refine your answers and get comfortable discussing your experience with pensions administration and other employee benefits. We’re here to help you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team. So, go ahead and hit that apply button!
We think you need these skills to ace Employee Benefits Administrator in Sittingbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Employee Benefits Administrator role. Highlight your experience with pensions administration and any relevant employee benefits knowledge. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure to showcase your strong verbal and written communication skills in your application. We love candidates who can express themselves clearly and confidently!
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Shackleton Advisers Limited
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions administration, especially Workplace pension schemes and Auto Enrolment. Be ready to discuss how these concepts work in practice, as well as any relevant legislation. This will show that you're not just familiar with the terms but can apply them effectively.
✨Demonstrate Your Communication Skills
Since the role involves liaising with clients, providers, and advisers, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled queries or communicated complex information in previous roles. This will highlight your strong verbal and written communication skills.
✨Showcase Your Attention to Detail
Given the importance of accuracy in processing contributions and maintaining databases, be prepared to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference, such as catching an error before it became a bigger issue.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the role, like handling a client’s query about their pension transfer. Think through your responses ahead of time, focusing on how you would approach the situation while keeping the client informed and satisfied.
