At a Glance
- Tasks: Lead venue operations, manage logistics, and ensure smooth event execution.
- Company: Join Shack Events, a dynamic bar and confectionery operator at major UK venues.
- Benefits: Enjoy private health care, gym discounts, and flexible support when needed.
- Other info: Work at iconic Wembley Stadium and develop your career in events.
- Why this job: Be part of an ambitious team that values your input and growth.
- Qualifications: Strong leadership skills and experience in fast-paced environments.
The predicted salary is between 29700 - 36300 £ per year.
We are Shack Events, a leading bar & confectionery operator. We operate at some of the UK’s largest stadia and sporting venues, specialising in serving alternative drinks such as our own kegged spirit & mixers and cocktails, as well as heavily supporting with mainstream draught beer, craft beer and real ale. As of 2023 we also offer confectionery support, including pick & mix, doughnuts, ice cream and popcorn.
We are recruiting for the brand-new role of Venue Operations Manager to join our growing and ambitious Venue Concessions business. The role oversees elements of our largest venues key operational planning. This includes signage, staffing and the core aspects to the operation that are needed for set up and breakdown, such as till plans and kit planning. We are looking for someone who is confident in their ability to create logistical and pragmatic decisions within our operation, to enable efficiency within our pre event set ups, event days and breakdowns. There will be a heavy requirement for site presence to work alongside our event operations supervisor to ensure our operation is ready to go and up to our standards. The role also requires the need for a strong financial understanding of cost implications, largely focused around payroll and operational expenses. On top of this, the candidate must have a strong understanding of logistics, as they will be responsible for planning the kit on site, and which locations it will be in, they must understand the impacts this has between events (and their switches) as well as the ability to plan cost effective kit drops to site.
Who are we looking for?
- Personality: You must be able to thrive in high pressure and fast paced situations whilst maintaining a smile and sense of humour.
- Team Management: You will be line manager to one member of the wider Wembley focused team, our assistant venue manager, who oversees a number of admin based tasks, analysis and has a heavy on site presence. The ability to oversee, train and manage must be a skill you have.
- Client Relationships: You will be required to build good working relationships with the venue team at Wembley Stadium, ensuring you meet their needs and fulfil requests to a high standard.
- Logistical Awareness: You will be responsible for planning all shipments in and out of the stadium, and working closely with the event operations and logistics team to ensure the correct kit is being tracked in and out of the stadium.
- Due Diligence & Compliance: Compliance, due diligence and Health & Safety are core components to the role, and you will need to demonstrate the ability to manage all areas of operational compliance.
- Hands on approach: You must show excellent communication, collaboration and team player mindset. It’s key you must have a “can do” attitude and are happy to step in and help the team when needed.
You will report directly to the Senior Venue Manager, working alongside the other members of our dedicated Wembley team, including the Event ops supervisor, Stock Controller, and London logistics supervisor. Your team currently consists of an Assistant Venue manager. You will also work closely with the sites Staffing Manager and the businesses Logistics Team.
Where & when will you be working?
The role will be based between our London office (Dollis Hill) and Wembley Stadium. You will be required to work weekends, bank holidays and will be able to take limited holiday between the months of May and September.
Key Responsibilities:
- Planning kit by location using our bespoke system
- On site presence to support the event operations team and manage the detail based jobs
- Shipment planning & admin surrounding this
- Planning staffing and key timings for events
- Till planning
- Liaison with key contacts on site
Key Skills:
- Proficient in Microsoft
- Working well under pressure and to a deadline
- Finding the joy in things
- Planning large scale operations
- Managing a full-time team
- Proficient and confident in training your team
Private Health Care with gym membership discounts. Life Gives You Lemons Day: support and flexibility when it’s needed most.
Venue Operations Manager in London employer: Shack Events
At Shack Events, we pride ourselves on being a passionate and supportive employer, dedicated to the growth and development of our team members. Located in the vibrant heart of London, our work culture fosters collaboration and innovation, ensuring that every employee feels valued and empowered to contribute to our success. With generous benefits including private healthcare, performance bonuses, and opportunities for progression, we are committed to creating a rewarding environment where our staff can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Operations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Shack Events. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Shack Events
Don't be shy about reaching out to Shack Events directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Venue Operations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Shack Events and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Shack Events
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
