Senior People Operations Manager (Permanent) in City of London

We are Shack Events, a leading bar & confectionery operator. We operate at some of the UK’s largest stadia and sporting venues, specialising in serving alternative drinks such as our own kegged spirit & mixers and cocktails, as well as heavily supporting with mainstream draught beer, craft beer and real ale. As of 2023 we also offer confectionery support, including pick & mix, doughnuts, ice cream and popcorn.

We see our resilient and dedicated team as our foundation, and our aim is to help guide each and every team member and build their skillsets and confidence. We all work together, from the bar staff to the directors, to get the job done and everybody is willing to get their hands dirty when the time calls for it!

We are proud of our roots and are looking to expand our team with likeminded people, who want to embed themselves into the business and help us grow. We are recruiting for a Senior People Operations Manager to join our growing and ambitious Venue Concessions business. The role will take ownership of our casual staffing operation, nation-wide and with a strong presence on site.

The role will lead on people management, hitting recruitment & onboarding, scheduling, training & compliance KPIs of our event staff and collaborate with our Venue Management, Warehouse & Logistics and Event Operations departments to understand their staffing requirements and implement strategies to fulfil them, to budget.

You will oversee the day-to-day operation with the support of an experienced and talented team of Staffing Managers who are well established in their roles. It’s fundamental you have experience in managing both full time and casual staff and that a passion of yours is people. This role is looking for someone to take this team and operation, empower the people, grow the business, consistently seek innovation and embrace projects, and have fun whilst doing it.

• Team Management: A crucial aspect of this role is the day-to-day management & development of your team, ensuring we are always getting the best out of our talent. You must have shown extensive experience in leading and training multiple teams consisting of both full time, casual & seasonal roles. You will be solely responsible for managing your full time teams’ time and calendar. At least 3 years’ experience managing a full time team of their own.
• Experience within high volume recruitment: We onboard hundreds of casual workers every year, and someone with experience in managing large casuals teams within the events & hospitality industry is vital.
• Compliance, due diligence and Health & Safety: Core components to the role, and you will need to be heavily involved in the onboarding element of compliance, ensuring no one onsite has not signed Manual Handling and Risk Assessments before conducting any work.
• “Can do” attitude: It’s key you must have a “can do” attitude and are happy to step in and help the team when needed, supporting and guiding them, by being present and hands on. We do not have a strict operational hierarchy, and all senior management are expected to help their team however necessary, even if this means a more hands-on approach than usual.
• Reporting: You will report directly to the Executive Head of People, and will be responsible for managing your own team. Your team currently consists of a Senior Staffing Manager and a Staffing Manager, both responsible for fulfilling their own sites and being present as the Staffing Rep. You will also work closely with the Head of Event Operations, Venue Operations Managers and the businesses Logistics & Warehousing Teams who rely heavily on our casual workforce.
• Location: The role will be based in our London office (Fleet Street) with regular visits to our venues. You will be more office based during the winter months, but will regularly perform as a Staffing Manager during the peak Summer months when we have multiple site clashes. You will be required to regularly work weekends, bank holidays and will be able to take limited holiday between the months of May and September.

Staffing Strategy: With the Executive Head of People, devise & execute on all staffing strategies to ensure adequate coverage for all events & our operations while optimising resource utilisation and minimising costs. You will be the first point of contact for the Staffing Manager/s to ensure they are meeting targets and be responsible for the ultimate success of the casual staffing operation.

• Recruitment and Onboarding: Oversee the recruitment process for all casual staff, including sourcing candidates, conducting interviews, and managing the onboarding process to ensure a smooth transition for new hires. This, however, will not be at the sacrifice of quality of staff. Management of all job boards will lie solely with you and to adhere to a given budget, making the most of financial parameters.
• Training, Development & Progression: Coordinate training opportunities to enhance the skills and capabilities of our event staff, ensuring they are equipped to deliver exceptional service with a key focus on candidate quality and nurture a pipeline talent and superstars.
• Performance Management: Adhere to performance metrics and conduct regular performance evaluations for casual staff. Provide feedback, coaching, and support to help employees meet their goals and improve their performance. The focus on quality and development is paramount.
• Budget Management: Control of casual staffing budgets that relate to socials, training & upskilling, recruitment and onboarding.
• Compliance and Legal Requirements: Ensure everyone on site receives the necessary training in order to undertake their role, and that evidence of this training is appropriately documented, with the support of Event Operations Supervisors on site to lead on the training.
• Payroll: Responsible for ensuring accurate records each month for payroll; correct pay rates, all hours accounted for and minimising missed shifts. You will be the main point of contact to confirm any payroll issues and ensure the Staffing Managers are accurately and efficiently solving any queries for casual staff members.
• Data Analysis and Reporting: Utilise data analytics and reporting tools to track key staffing metrics, analyse trends, and generate insights that inform decision-making and drive continuous improvement in staffing strategies and practices; including but not limited to fulfilment, shift regularity, training & development.

On-Site Management: Be present at event venues to oversee the deployment of event staff, ensuring that they arrive on time, meet all uniform & presentation standards and are equipped to fulfil their roles effectively.

• Quality Assurance: Conduct spot checks and evaluations of event staff performance throughout the event to ensure that service standards are being met and to identify any areas for improvement. Creating a feedback loop to the venues assigned Staffing Manager.
• Team Support: Provide support and assistance to event staff as needed, demonstrating leadership, teamwork, and a willingness to pitch in wherever necessary to ensure the success of the event.
• Post-Event Review: Conduct a debriefing session with the Venue Operations and Staffing Managers to review staffing operations, identify lessons learned, and make recommendations for improvement in future events.

Proficient in Microsoft, excellent time management, managing a full-time team, proficient and confident in training your team.

• Generous Performance Bonus
• Private Health Care with gym membership discounts
• Laptop & work phone
• Bi-annual Company-wide events
• Life Gives You Lemons Day: support and flexibility when it’s needed most.
• 1 Paid Charity Day Per Year