At a Glance
- Tasks: Curate unforgettable guest experiences and support our vibrant sales team.
- Company: Join the innovative Treehouse Manchester, where hospitality meets creativity.
- Benefits: Enjoy flexible working, wellness programs, and discounts across global properties.
- Other info: Opportunities for career advancement in a dynamic environment.
- Why this job: Be part of a playful culture that values nature and community.
- Qualifications: 2+ years in hospitality sales with strong communication skills.
The predicted salary is between 30000 - 32450 £ per year.
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Here’s a growth opportunity you don’t find often assisting the best and most innovative in the lifestyle hospitality today. You’ll be challenged consistently with a diverse range of responsibilities that keep the department running seamlessly. You’ll thrive in organized chaos and be hardwired to succeed. Long story short? We love people who love a challenge.
The Guest Experience Curator primary role is to play a central role within the commercial function of Treehouse Manchester, supporting revenue generation across multiple business streams while ensuring strong administrative coordination, guest conversion and commercial responsiveness. A key priority of the role will be driving and managing restaurant reservations activity, helping maximise covers, improve conversion of dining enquiries and support the commercial success of the hotel’s food and beverage outlets and events business.
The role is designed to support the hotel’s evolution into a lifestyle-led hospitality destination, with major contribution to the sales of ancillary revenue streams including:
- Restaurant reservations/Small group dining
- Room Reservations support
- Padel and Gym memberships
- Cinema ticket sales & experiences
- Christmas programming
- Ticketed events and more!
The role combines elements of commercial and sales administration and coordination along with supporting in Restaurant reservations management. It will support the marketing function to excel the guest experience both from pre-arrival to the experience itself. This is for someone who will be highly organised, commercially aware, proactive and guest-focused, with strong communication skills and a passion for hospitality, restaurants, events and lifestyle experiences.
Inside Tip: If you’re the most creative yet organised person you know and have a knack for making calm out of chaos, you may be precisely who we are looking for.
About you: Passionate about hospitality sales with a minimum of 2 years in a similar role, ideally with experience working in or around Manchester. Advanced knowledge of hotel and event sales, a strong leader with a proven track record in team member engagement, improving market performance and building relationships. Excels at communication, both verbal and written. Is flexible and willing to meet the demands of a 24-hour operation.
About us: Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. We have two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.
Culture and benefits: Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Inclusive & equitable work environment for all
- Team Member recognition programs
- Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
- Earth day giving back activities
- Life Harmony: a refreshed look at agility working
- Health & Wellness programs throughout the year
- Hospitality Rewards App access for all
- Discounts across our properties and venues worldwide for all team members
- Paid Breaks for leaders
- Enhanced holidays - Up to 33 days for all
- Optional private medical schemes with optical and dental
- Paid sickness absence for all
- Increased pension scheme offering
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- Wagestream financial planning services
- Recommend a friend schemes – up to £250
- Free food on shift in the best team heart-of-house spaces in Manchester
It’s 1 World: Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Guest Experience Curator in Manchester employer: SH Hotels & Resorts
At Starwood Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises collaboration, creativity, and respect for nature. As a Guest Experience Curator at Treehouse Manchester, you will not only enjoy competitive benefits such as enhanced holidays and health programmes but also have the unique opportunity to contribute to a lifestyle-led hospitality destination while advancing your career in a supportive environment. Join us in creating memorable experiences for our guests and be part of a team that values your passion for hospitality and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Curator in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SH Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SH Hotels & Resorts
Don't be shy about reaching out to SH Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Curator in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SH Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SH Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
