Cafe Supervisor, Neighbours

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

At Neighbours & Nightingale Cafés , we bring people together through great coffee, delicious food, and warm, good-natured service. We are looking for an enthusiastic and hands-on Café Supervisor to support the Café Manager in the day-to-day running of our café, ensuring every guest enjoys a welcoming and memorable experience.

As our Café Supervisor , you will lead by example, motivate and support the team, and ensure our café operates smoothly and efficiently. From maintaining exceptional service and product quality to overseeing daily operations, stock management, and health and safety standards, you will play a key role in creating an environment where both our guests and team members feel valued.

Job Responsibilities...

Team Leadership & Guest Experience

• Supervise, motivate, and support the café team to deliver consistently high standards of service.
• Lead by example, providing friendly, attentive, and professional service to every guest.
• Coordinate the team during busy service periods, ensuring smooth and efficient operations.
• Ensure guests are warmly welcomed, orders are taken accurately, and service is delivered to the highest standard.
• Engage with guests throughout their visit, responding promptly to requests, feedback, and concerns.
• Handle guest complaints professionally, resolving issues where possible and escalating them to management when required.
• Coach and develop team members, enhancing their service skills, product knowledge, and confidence.
• Support the induction and training of new team members, helping them feel welcome and prepared for their role.
• Encourage the team to promote and upsell our coffee, beverages, pastries, food items, and other café offerings.
• Ensure cash handling and electronic payment procedures are followed accurately and in line with hotel standards.

Café Operations

• Support the Café Manager in overseeing the daily running of Neighbours & Nightingale Café, including opening, setup, service, and closing procedures.
• Allocate duties and responsibilities to team members according to operational needs.
• Monitor performance throughout each shift, providing clear direction and support to maintain service standards.
• Ensure all café areas are clean, organised, well-stocked, and ready for service.
• Maintain consistent standards of food and beverage quality, presentation, and availability.
• Conduct regular stock checks of coffee beans, tea, milk, syrups, pastries, food items, packaging, and other consumables.
• Assist with stock ordering, deliveries, inventory management, and stock counts, reporting shortages, damaged goods, and wastage promptly.
• Communicate operational updates, guest feedback, maintenance issues, and staffing concerns to the Café Manager.
• Work collaboratively with other hotel departments to ensure a seamless and positive guest experience.
• Support the Café Manager with staff scheduling, training, performance management, and operational planning when required.
• Contribute to achieving café sales, service, operational, and guest satisfaction targets.

Health, Safety & Hygiene

• Ensure the café operates in accordance with food hygiene, health and safety legislation, hotel policies, and the standards required by Westminster Council's Environmental Health Officer (EHO).
• Use Alert65 to support compliance monitoring and ensure all required checks and records are completed accurately.
• Monitor food handling, storage, temperature control, and hygiene procedures to maintain the highest standards.
• Ensure appropriate measures are followed to prevent cross-contamination and protect the safety of our guests and team members.
• Conduct regular checks of café equipment, work surfaces, storage areas, and guest spaces.
• Oversee daily cleaning and sanitisation schedules, ensuring all tasks are completed to the required standard.
• Ensure daily opening and closing checklists are completed and reported through Alert65.
• Identify and promptly report hazards, accidents, equipment faults, and maintenance requirements.
• Ensure team members understand and follow fire safety, emergency, and workplace safety procedures.

About you...

• Previous experience in a café, coffee shop, restaurant, or Food & Beverage environment, ideally in a supervisory or team leader role.
• A genuine passion for coffee, food, and creating memorable guest experiences.
• A hands‑on leader who can motivate, support, and guide a team in a fast‑paced environment.
• Excellent customer service skills, with the confidence to engage with guests and handle feedback professionally.
• Strong organisational skills, with the ability to prioritise tasks and coordinate a team during busy service periods.
• Good commercial awareness,

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