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- Tasks: Learn to diagnose and repair laptops while gaining hands-on experience.
- Company: Join SecondLife Ltd, a leader in IT Asset Lifecycle Management.
- Benefits: Earn while you learn with a recognised IT qualification and career progression.
- Why this job: Make a real impact by refurbishing tech and promoting sustainability.
- Qualifications: GCSEs in relevant subjects; other qualifications welcome.
- Other info: Dog-friendly office with opportunities for full-time roles post-apprenticeship.
Closes in 4 days (Friday 10 October 2025 at 11:59pm)
Apprentice IT Repair Technician at SecondLife Ltd: Learn to diagnose and repair laptops, including screen, keyboard, and battery replacements, hardware upgrades, and software fixes. Gain skills in secure data wiping, testing, documentation, and sustainability while working towards an IT qualification.
Training course: Information communications technician (level 3)
Hours: Monday – Friday, 9:00am – 3:00pm, 30 hours a week
Duration: 1 year 6 months
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you\’ll do at work
- Learn to diagnose, repair, and refurbish laptops and PCs.
- Tasks include replacing screens, keyboards, and batteries, upgrading components, resolving software issues, and carrying out secure data wiping.
- You’ll also test equipment, log repairs, and follow quality and environmental standards.
- This apprenticeship combines hands-on training with college study, leading to a recognised IT qualification.
Where you\’ll work
Unit 12, Huntley Business Park, Ross Road, Huntley, Gloucester, GL19 3FF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Training course
Information communications technician (level 3)
- Interpret and prioritise internal or external customer\’s requirements in line with organisation\’s policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation\’s policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Requirements
GCSE in relevant subjects. Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Initiative
Other requirements
- DBS Check Required
- Dog Friendly Office
About this employer
SecondLife Ltd provides IT Asset Lifecycle Management services, helping businesses get the most from their technology. We specialise in auditing, repairing, refurbishing, and securely wiping data from IT equipment before resale or recycling.
- Full-time IT Technician role after the apprenticeship
- Chance to become a Senior Technician or Team Leader
- Specialise in laptop/PC repair or data security
- Progress into IT support, recycling, or sustainability roles
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IT Repair Technician Apprentice employer: Sgscol
Contact Detail:
Sgscol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Repair Technician Apprentice
✨Tip Number 1
Get your hands dirty! If you can, try to get some practical experience before applying. Tinkering with old laptops or volunteering for tech support can really boost your confidence and skills.
✨Tip Number 2
Network like a pro! Reach out to people in the industry through LinkedIn or local tech meetups. You never know who might have a lead on an apprenticeship or can give you insider tips.
✨Tip Number 3
Prepare for the interview! Research common questions for IT roles and practice your answers. Show off your passion for tech and your eagerness to learn – it’ll make you stand out!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your relevant skills and experiences that match the job description.
We think you need these skills to ace IT Repair Technician Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Repair Technician role. Highlight any relevant experience or skills you have, especially those related to diagnosing and repairing laptops. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and why you’re excited about this apprenticeship. Let us know what makes you a great fit for SecondLife Ltd and how you align with our values.
Show Off Your Skills: In your application, don’t forget to mention any hands-on experience you’ve had with IT repairs or customer service. We love seeing initiative, so if you've done any self-study or projects, include those too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Sgscol
✨Know Your Tech
Brush up on your knowledge of laptop and PC repairs. Be ready to discuss common issues like screen replacements, battery upgrades, and software fixes. Showing that you understand the basics will impress the interviewers at SecondLife Ltd.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical problems in the past. Whether it's a school project or a personal challenge, highlight your initiative and ability to diagnose and resolve issues effectively.
✨Understand the Company’s Values
Familiarise yourself with SecondLife Ltd's focus on sustainability and secure data management. Mentioning how you align with their mission can set you apart from other candidates and show that you're genuinely interested in the role.
✨Ask Smart Questions
Prepare thoughtful questions about the apprenticeship and the company culture. Inquire about the training process or how they handle customer support. This shows your enthusiasm and helps you gauge if it’s the right fit for you.