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- Tasks: Support clients by resolving IT issues and providing excellent customer service.
- Company: Join a dynamic team at a leading tech company.
- Benefits: Gain hands-on experience, earn a Level 3 qualification, and enjoy potential permanent role.
- Other info: Flexible training with one day dedicated to study each week.
- Why this job: Kickstart your IT career with real-world experience and professional development.
- Qualifications: GCSEs in English and Maths (grade 4 or above) required.
The predicted salary is between 18000 - 25000 £ per year.
This is a hands-on apprenticeship where you’ll gain real-world experience while developing your technical skills. You’ll be supporting a wide range of clients, helping to resolve IT issues and ensuring excellent customer service at all times.
Training course: Information Communications Technician (Level 3)
Hours: Monday–Friday, 9:00 am–5:00 pm (37 hours per week, including one day of study)
Duration: 2 years
Start date: Monday 3 August 2026
What you'll do at work
- Handling incoming support calls and emails
- Logging and managing tickets within the helpdesk system
- Prioritising and troubleshooting IT issues through to resolution
- Escalating complex problems when required
- Occasionally visiting client sites to provide on-site support
You’ll gain experience in areas such as:
- IT support and troubleshooting
- Networking and systems maintenance
- Cybersecurity and data protection
- Software installation and upgrades
- Customer communication and service delivery
Where you'll work: First floor offices, Brick House, 21 Horse St, Chipping Sodbury, Bristol, BS37 6DA
Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Training course: Information Communications Technician (Level 3)
Responsibilities include:
- Interpret and prioritise internal or external customer’s requirements in line with organisation's policy
- Apply appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms, maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively, making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by system data associated with the task
- Test and evaluate the system’s performance and compliance with customer requirements
- Escalate non-routine problems in line with procedures
- Use basic scripting (e.g., PowerShell, Linux) to execute relevant tasks
- Carry out routine maintenance across systems (e.g., IT, communications), ensuring organisational compliance at all times
- Use a range of cabling or connectors equipment in line with technical requirements
- Test and evaluate network environments; monitor performance and usage; deploy applications on a network; set up storage and data access for staff
- Apply necessary security measures, in line with access requirements
- Carry out routine maintenance across network systems, monitoring network-related workloads including DNS and firewalls; install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example, cabling and connecting equipment
- Identify a range of tools and diagnostic equipment to resolve communications or telecommunications requirements
- Undertake basic telecommunications activities in response to an allocated task, designated responsibilities, instructions or customer's requirements
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
You’ll complete a Level 3 Information Communications Technician apprenticeship, delivered in partnership with SGS College. Your training will include:
- A Level 3 qualification (equivalent to A-levels)
- On-the-job learning and mentoring
- One day per week dedicated to study (Blended – college and online)
Requirements: GCSE in English (grade 4 and above), Maths (grade 4 and above). Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills: Customer care skills, Analytical skills, Logical thinking, Initiative
Benefits: Opportunity for a permanent role upon completion.
IT Helpdesk Apprentice in Bristol employer: Sgscol
Contact Detail:
Sgscol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Apprentice in Bristol
✨Tip Number 1
Get your hands dirty! When you’re applying for an IT Helpdesk role, it’s all about showing that you can troubleshoot and resolve issues. Don’t just talk about your skills; share specific examples of how you’ve helped others with tech problems in the past.
✨Tip Number 2
Network like a pro! Reach out to current or former apprentices in similar roles. They can give you insider tips on what to expect and how to shine during your apprenticeship. Plus, it’s a great way to make connections in the industry!
✨Tip Number 3
Practice makes perfect! Before any interviews, run through common IT support scenarios. Think about how you’d handle different customer issues and be ready to demonstrate your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, you’ll find more resources and tips to help you ace your application process. Let’s get you started on this exciting journey!
We think you need these skills to ace IT Helpdesk Apprentice in Bristol
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us know why you're excited about the IT Helpdesk role. Share any personal experiences or projects that sparked your interest in technology. We love seeing genuine enthusiasm!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this apprenticeship. Highlight relevant skills like customer service and problem-solving, and mention any experience you have with IT support. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate applications that are easy to read and understand, so make it simple for us to see your strengths.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sgscol
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around troubleshooting and customer service. Be ready to discuss common IT issues and how you would resolve them, as this will show your understanding of the role.
✨Showcase Your Communication Skills
Since you'll be dealing with clients, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for providing excellent customer service.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT problems or customer interactions. Think of examples from your past experiences or hypothetical situations where you can showcase your problem-solving skills and initiative.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the apprenticeship or the company culture. This shows your interest in the role and helps you determine if it's the right fit for you.