Administrative Apprentice in Bristol

To provide administration and/or clerical support at a basic level with basic supervision, to cover specific pieces of short-term work or assignments, or to support the basic administrative duties of the team. Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work:

• Using University IT systems, enter data to relevant databases, ensuring information is checked for errors against source data.
• Solve basic problems that occur on a daily/regular basis, using pre-prepared responses or material.
• Make basic decisions regarding work order and daily requirements.
• Follow established ordering and monitoring procedures to ensure adequate stocks of consumables are maintained.
• Arrange meetings as directed for colleagues and visitors.
• Receiving telephone calls/emails and issuing standard guidance or taking messages within prescribed standards.
• Greeting and providing guidance to students/visitors and the giving and receiving of basic information.
• Undertake internal training as required.
• Attend college day release in line with college/training provider attendance policy. Maintain satisfactory progress as per the learning agreement.

Where you’ll work:

5 Tyndall Avenue, Bristol, BS8 1UD

Training:

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• Write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and presents solutions to management. Drafts correspondence, writes reports and is able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice from more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. The apprentice will attend the Filton Campus of SGS College to complete the Business Administration Diploma Level 3.

Requirements:

• GCSE in English (grade 4 and above)
• GCSE in Maths (grade 4 and above)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills:

• Logical
• Initiative
• Non-judgemental

About this employer:

The University of Bristol is one of the most popular and successful universities in the UK, ranked 51st in the world in the QS World University Rankings 2026.

After this apprenticeship:

Whilst a permanent role cannot be guaranteed, the majority of apprentices gain open-ended employment.

The contact for this apprenticeship is: SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE.

The reference code for this apprenticeship is VAC2000014150.