Operations Manager in Scarborough

The Operations Manager is responsible for the daily function of business operations, including but not limited to, the extraction and analysis laboratories, sample management and client services.

They coordinate the laboratory and operations to meet clients' expectations.

The Operations Manager manages sample through put through the entire operation to ensure turnaround times are met while maintaining data quality that meets or exceeds industry standards.

They are responsible for promoting a safe working environment and culture throughout the laboratory.

Job

Functions

• Profitably manages the day-to-day function of SGS Environmental, Health & Safety (EHS) laboratory operation in line with budget targets and Group objectives focusing on analysis quality and sample throughput.
• Ensures effective business operations, including housekeeping, human resources, safety, quality, security, and environmental practices.
• Demonstrates good leadership through effective planning, delegating and empowering subordinates appropriately, and leading by example.
• Manages staff and instrumentation resources to maximize sample throughput and ensure that turnaround times are met.
• Implements best practices in the operation to maximize operational efficiency and maintain data quality that meets or exceeds industry standards.
• Works with technical staff to resolve client service and technical issues.
• Motivates and holds our employees accountable against specific performance objectives.
• Performs regular in department visits throughout the laboratory.
• Works in conjunction with the functional support groups to ensure a proactive and planned approach to budgets, human resource planning and the use of analytical instrumentation and information technology.
• Ensures we have evidence that verifies we are meeting industry and customer expected standards.
• Manages people and performance daily, acting quickly and decisively.
• Actively promotes a strong culture of safe laboratory practices and the maintenance of a safe working environment.
• Ensures top level strategy is implemented quickly and effectively in each laboratory location.
• Ensures staffing levels are appropriate for sample volumes and that staff are properly trained to perform their assigned duties.
• Performs other duties as required.
  Bachelor's degree in Science relate field or equivalent experience and 5 years of progressive laboratory management experience.
• Dependable and reliable individual; whose daily presence adds to the success of the Organization
• Ability to follow instructions independently, with little or no supervision.
• Ability to design optimal solutions for problems and work with others in solve large complex problems.
• Excellent interpersonal and communication skills (verbal and written) with the ability to effectively present information and respond to questions from individuals and/or groups both within the organization or while representing the organization.
• Excellent time management skills which includes the ability to balance multiple projects concurrently (with different deadlines) and arrange the resources necessary to accomplish them.
• Knowledgeable about a wide range of Environmental Testing Protocols and Certifications
• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

We are SGS - the world's leading testing, inspection and certification company.

We are recognized as the global benchmark for sustainability, quality and integrity.

Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The expected salary range for this position is $80,000 - $100,000 annually.

This range represents the minimum and maximum base salary we reasonably expect to pay for this role.

Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).

• Happiness

• Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
• Work-Life Balance: Paid-time off and family leave
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