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For Companies At a Glance
- Tasks: Lead a dynamic enquiries team and manage customer interactions effectively.
- Company: Join SGS, the global leader in testing, inspection, and certification.
- Benefits: Enjoy remote work options, performance bonuses, private medical cover, and generous leave.
- Why this job: Be part of a trusted brand that values integrity and offers growth opportunities.
- Qualifications: Experience in sales leadership and proficiency in Salesforce and MS Office required.
- Other info: Work-life balance with 4 days in office and 1 day from home after probation.
The predicted salary is between 30000 - 40000 £ per year.
We are SGS – the world\’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.
SGS’s Head Office supports global operations by driving strategy, innovation, and governance across all business lines—ensuring consistent quality, compliance, and performance worldwide.
ROLE OVERVIEW
- Job Title: Enquiries Team Leader
- Job Type: Permanent
- Location: Ellesmere Port (4 days in office, 1 day working from home – after probation completed)
- Hours: 8.30am to 5pm
- Salary: Up to £36,500 DOE
Job Description
Overview:
To manage a small enquiries team, and monitor existing customer enquiries
- Monitor and exceeding performance targets
- Ensure all communication channels are monitored, customer enquiries reviewed and assigned to the correct member of sales
- Conduct a weekly survey and monitoring results
- Being a UK Salesforce Super User, providing support and training on Salesforce functionality
- Supporting sales managers with data in performance reviews.
Qualifications
The ideal candidate for this role is someone who has experience working as a team leader or senior post within a sales environment
You will also have the following:
- Working knowledge in using Salesforce
- Working to tight deadlines and achieving results
- Extensive admin experience – proficient in MS Office
- Experience in dealing with multiple stakeholders
- Relevant analytics or Administrative qualifications such as NVQ
Additional Information
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
- Performance related bonus (discretionary and subject to eligibility criteria)
- Private medical cover (subject to eligibility criteria)
- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays
- An additional day off for your birthday
APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
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Enquiries Team Leader employer: SGS
Contact Detail:
SGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiries Team Leader
✨Tip Number 1
Familiarise yourself with Salesforce, as being a Super User is a key requirement for the Enquiries Team Leader role. Consider taking online courses or tutorials to enhance your skills and demonstrate your proficiency during the interview.
✨Tip Number 2
Prepare to discuss your experience in managing teams and exceeding performance targets. Think of specific examples where you successfully led a team or improved processes, as this will showcase your leadership abilities.
✨Tip Number 3
Research SGS and its commitment to sustainability, quality, and integrity. Understanding the company's values and how they align with your own will help you articulate why you're a great fit for the team.
✨Tip Number 4
Network with current or former employees of SGS on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Enquiries Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Enquiries Team Leader position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in team leadership and sales environments. Provide specific examples of how you've managed teams, met performance targets, and used Salesforce effectively.
Showcase Your Skills: Make sure to mention your proficiency in MS Office and any relevant analytics or administrative qualifications. This will demonstrate your capability to handle the administrative aspects of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Mention why you want to work at SGS and how you align with their values of trust, integrity, and reliability.
How to prepare for a job interview at SGS
✨Showcase Your Leadership Skills
As an Enquiries Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed a team in the past, focusing on how you motivated team members and achieved performance targets.
✨Familiarise Yourself with Salesforce
Since the role requires being a UK Salesforce Super User, make sure you brush up on your Salesforce knowledge. Be ready to discuss your experience with the platform and how you've used it to support sales processes or improve team efficiency.
✨Prepare for Performance Metrics Discussion
Understand the key performance indicators relevant to the enquiries team. Be prepared to discuss how you have monitored and exceeded performance targets in previous roles, and think about how you would apply that experience at SGS.
✨Demonstrate Strong Communication Skills
Effective communication is vital in this role. Prepare to discuss how you handle customer enquiries and manage multiple stakeholders. Highlight any experience you have in conducting surveys or gathering feedback to improve service quality.
