At a Glance
- Tasks: Lead service development initiatives and drive market growth for innovative services.
- Company: SGS, the world’s leading Testing, Inspection and Certification company.
- Benefits: International collaboration, strategic influence, and opportunities for innovation.
- Other info: Join a dynamic team and thrive in a fast-paced, international environment.
- Why this job: Shape the future of global services and make a real impact on business performance.
- Qualifications: Bachelor's degree and proven track record in revenue growth and service management.
The predicted salary is between 80000 - 100000 £ per year.
- Full-time
- Company Description
WHO ARE WE?
SGS is the world’s leading Testing, Inspection and Certification company.
We operate a network of over 2,500 laboratories and business facilities across 115 countries , supported by a team of over 100,000 dedicated professionals .
With more than 145 years of service excellence , we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability , enabling businesses to thrive with confidence .
We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands , including Applied Technical Services , Brightsight , Bluesign and Nutrasource .
Job Description
About the Role
We are seeking a strategic and commercially driven Service Development Director to lead the growth, innovation, and market positioning of a global portfolio of services.
Reporting to the Vice President, TFS Connectivity & Products, this role is responsible for driving service development initiatives, expanding market opportunities, ensuring operational excellence, and delivering sustainable revenue growth.
The successful candidate will collaborate closely with Sales, Operations, Standardization Teams, Centers of Expertise, and external technology partners to develop and scale innovative service offerings.
Key Responsibilities
- Lead the development, enhancement, and lifecycle management of services across the assigned portfolio.
- Conduct market analysis and identify growth opportunities, emerging trends, and competitive developments.
- Define and execute product and service strategies aligned with customer needs and business objectives.
- Drive revenue growth, profitability, and annual budget achievement across the portfolio.
- Develop and validate business cases, service proposals, CAPEX requests, and strategic tender submissions.
- Collaborate with Sales and Market Development teams to develop effective go-to-market strategies and support commercial success.
- Ensure consistent implementation and harmonization of services globally through close collaboration with Operations and Standardization teams.
- Foster innovation, knowledge sharing, and continuous improvement while maintaining compliance with company policies and integrity standards.
- Leadership & Stakeholder Management
- Lead and support Service Development Managers/Directors to achieve strategic and commercial objectives.
- Build strong relationships with Sales, Operations, IT, Centers of Expertise, and external technology partners.
- Drive cross-functional collaboration to ensure successful service development, deployment, and commercialization.
- Support local sales teams and business leaders throughout the customer engagement and sales cycle.
- Promote innovation, knowledge sharing, and best practices across the organization.
- Ensure alignment between product strategy, market needs, and business priorities.
Qualifications
- Candidate Profile
- Bachelor's degree in Business, Finance, International Trade, Public Administration, Engineering, or a related field.
- Proven track record of driving revenue growth and managing profitable service portfolios.
- Strong experience developing business cases, strategic proposals, and investment justifications.
- Excellent understanding of market analysis, competitive positioning, and service innovation.
- Experience leading cross-functional and international teams within a matrix organization.
- Strong knowledge of technology-enabled services and digital solutions.
- Fluency in English and French.
- Commercially minded with a strong focus on business performance and profitability.
- Strategic thinker with the ability to translate market insights into actionable plans.
- Strong leadership and people management capabilities.
- Excellent stakeholder management and influencing skills.
- Confident decision-maker who can operate effectively in complex environments.
- Highly adaptable and able to respond quickly to changing market conditions.
- Strong communication, presentation, and negotiation skills.
- Results-oriented with the ability to manage multiple priorities under pressure.
- Additional Information
Why Join Us?
This is a unique opportunity to play a key role in shaping the future of a growing global services portfolio.
You will work in an international and collaborative environment, partnering with senior stakeholders across the business to drive innovation, market expansion, and sustainable growth.
The role offers strong visibility, strategic influence, and the opportunity to make a tangible impact on business performance and customer success.
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Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at SGS. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at SGS
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at SGS. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
