At a Glance
- Tasks: Manage customer orders, process invoices, and coordinate shipments in a fast-paced environment.
- Company: Join a leading company in the Oil & Gas industry with a strong reputation.
- Benefits: Competitive hourly rate, hybrid work options after training, and supportive team culture.
- Other info: Opportunity for career growth and development in a dynamic industry.
- Why this job: Make a difference in customer service while gaining valuable experience in logistics.
- Qualifications: Experience in customer service, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 27300 - 33600 £ per year.
Our Client, a leader in the Oil & Gas industry, are currently looking for a Customer Service Specialist (Invoicing and Shipping) for a 6 to 12 months contract in Stonehouse.
Rate: based on experience £13/h - £16/h
Working hours: 37.5 hrs 7:30-15:30, 5 days while training to be in the office. Then if the contractor is able to pick up the work with minimal support we can offer hybrid.
SummaryWe are looking for a detail-oriented Customer Service Specialist to support our outbound logistics and invoicing processes. This role is responsible for managing customer orders from processing through to shipment, ensuring accuracy and compliance at every stage.
Responsibilities- Process invoices for international Intercompany Customers
- Coordinate orders and shipments between Manufacturing and customers including export control checks.
- Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
- Perform administrative functions supporting customer service functions and sales order entries.
- Maintain record of asset delivery progress and invoicing.
- Process customer orders and generate accurate invoices.
- Coordinate outbound shipments and book freight with carriers.
- Work closely with the warehouse to prioritise and schedule orders.
- Ensure export documentation and classifications are correct.
- Manage shipment tracking and maintain related records.
- Handle customer queries, credits, returns, and claims.
- Support administrative tasks, including obtaining export certificates.
- Previous experience in a customer service or administrative role.
- Strong attention to detail and ability to work in a fast-paced environment.
- Proficient in Microsoft Office (Excel, Outlook) and Power BI (user).
- SAP experience preferred.
- Basic knowledge of export processes (e.g. commodity codes) is an advantage.
Customer Service Specialist Stoenhouse employer: SGS UNITED KINGDOM LIMITED
Join a leading player in the Oil & Gas industry as a Customer Service Specialist in Stonehouse, where you will thrive in a supportive and dynamic work environment. With a focus on employee growth, we offer hybrid working options after training, competitive pay rates, and a culture that values accuracy and teamwork. This role not only provides meaningful work but also opportunities to develop your skills in a fast-paced setting, making it an excellent choice for those seeking a rewarding career.
Contact Details:
SGS UNITED KINGDOM LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist Stoenhouse
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills match the role of a Customer Service Specialist. Focus on your attention to detail and experience with invoicing and logistics – these are key for this position.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and might even give you a heads-up about the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service Specialist Stoenhouse
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and administrative roles. We want to see how your skills match the responsibilities listed in the job description, so don’t be shy about showcasing your attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Specialist role. Mention specific experiences that relate to invoicing and shipping, and show us your enthusiasm for the position.
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any experience with SAP or export processes. We love seeing candidates who can hit the ground running, so highlight those skills that will help you excel in this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at SGS UNITED KINGDOM LIMITED
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in invoicing and shipping. Brush up on export processes and be ready to discuss how you've handled similar tasks in the past. This will show that you're not just a good fit for the role, but that you genuinely care about the details.
✨Showcase Your Skills
Since this role requires proficiency in Microsoft Office and possibly SAP, be prepared to talk about your experience with these tools. Maybe even bring examples of how you've used Excel for tracking orders or managing invoices. This will help us see how you can hit the ground running.
✨Be Ready for Scenarios
Expect some situational questions that test your problem-solving skills. Think about times when you've had to manage customer queries or handle returns. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows your interest in the role and helps you gauge if it's the right fit for you. Plus, it gives us a chance to see how you think on your feet!
