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- Tasks: Lead teams to ensure operational excellence and customer satisfaction in a dynamic environment.
- Company: Join SGS, the global leader in testing, inspection, and certification, committed to sustainability and integrity.
- Benefits: Enjoy performance bonuses, private medical cover, generous leave, and enhanced parental pay.
- Why this job: Be a key player in driving business growth while fostering a culture of continuous improvement.
- Qualifications: Degree in Engineering, Science, or Business; proven leadership and client management experience required.
- Other info: This is a permanent, full-time role based in Immingham with travel required.
The predicted salary is between 43200 - 72000 £ per year.
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.
SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management.
About the Role
We are looking for an experienced and driven Operations Manager to lead our engineering and industrial services operations based in Immingham. This is a critical leadership role responsible for managing personnel, ensuring high-quality service delivery, driving profitability, and developing new business opportunities. This position offers a fantastic opportunity to play a pivotal role in growing our operations, while ensuring full compliance with industry and client standards, and SGS internal procedures.
Key Responsibilities
- Lead and manage teams to deliver operational excellence, safety, and customer satisfaction.
- Ensure resource deployment meets client specifications and complies with industry best practices.
- Drive cost-effective service delivery to meet or exceed revenue and margin targets.
- Manage location P&L, working capital, and contribute to business growth and staff development.
- Develop and maintain strong relationships with clients and key stakeholders.
- Identify new business opportunities while sustaining existing accounts.
- Liaise across departments to support timely reporting and billing of services.
- Foster a culture of continuous improvement, coaching, and operational ownership.
- Act as the lead contact for audits, ensuring effective follow-up and closure of actions.
- Strong interpersonal and leadership skills with the ability to influence at all levels.
- Proven experience in client management and service delivery.
- Business development acumen and understanding of current/future strategic service offerings.
- Excellent communication skills (verbal, written, and presentation).
- Commercial awareness and experience managing budgets and cost control.
- Proficiency in MS Office and business planning tools.
- Able to adapt to a dynamic environment and manage competing priorities.
- Working knowledge of contract and employment law.
- Previous experience in account management, sales, or project management.
Experience Required
- Proven track record in operational team management and leadership roles.
- Managing budgets to meet commercial objectives.
- Experience in business development and maintaining long-term client relationships.
- Background in project management and commercial negotiations.
Qualifications
- Degree or technical qualifications in Engineering, Science or Business related subject.
- Full, current, valid UK driving licence.
- Formal audit, supervisory or management qualification.
- IFIA certification.
Additional Information
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
- Performance related bonus (discretionary and subject to eligibility criteria)
- Private medical cover (subject to eligibility criteria)
- Generous Annual Leave allowance (increasing with service) plus bank holidays
- Enhanced maternity/paternity and adoption pay
- Length of Service Awards
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.
Operations Manager employer: SGS Société Générale de Surveillance SA
Contact Detail:
SGS Société Générale de Surveillance SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with SGS's core values and mission. Understanding their commitment to sustainability, quality, and integrity will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of SGS on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Operations Manager role, which can give you an edge in your application.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to drive operational excellence. Be ready to discuss how you've successfully managed teams and improved service delivery in previous roles.
✨Tip Number 4
Research the latest trends in the testing, inspection, and certification industry. Being knowledgeable about current challenges and opportunities will allow you to speak confidently about how you can contribute to SGS's growth and success.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, team leadership, and business development. Use specific examples that demonstrate your ability to drive profitability and manage budgets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence and your understanding of SGS's commitment to quality and integrity. Mention how your skills align with the key responsibilities outlined in the job description.
Highlight Relevant Qualifications: Clearly list your qualifications, especially any degrees or certifications related to Engineering, Science, or Business. If you have formal audit or management qualifications, make sure these stand out.
Showcase Leadership Skills: In your application, emphasise your interpersonal and leadership skills. Provide examples of how you've successfully managed teams and fostered a culture of continuous improvement in previous roles.
How to prepare for a job interview at SGS Société Générale de Surveillance SA
✨Understand the Company Culture
Before your interview, take some time to research SGS and its values. Understanding their commitment to sustainability, quality, and integrity will help you align your answers with their culture and demonstrate that you're a good fit.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, managed projects, or improved operational processes to highlight your capability in this area.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to operational excellence and client management. Think of scenarios where you've had to make tough decisions or drive improvements, and be ready to discuss the outcomes.
✨Demonstrate Business Development Acumen
Since the role involves identifying new business opportunities, be prepared to discuss your experience in business development. Share specific strategies you've used to grow accounts or develop client relationships, showcasing your commercial awareness.