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- Tasks: Provide technical support for Digital Workplace services and assist 2500 users.
- Company: Leading global financial services group with a focus on innovation.
- Benefits: Competitive salary, apprenticeship opportunities, and strong career development.
- Why this job: Join a dynamic team and enhance your tech skills in a supportive environment.
- Qualifications: Strong customer service skills and understanding of Windows infrastructure.
- Other info: Proactive problem-solving attitude is essential for success.
The predicted salary is between 800 - 1400 £ per month.
A leading global financial services group is seeking a Trainee Desktop Support Analyst to provide technical support for Digital Workplace services. The successful candidate will have strong customer service skills and a solid understanding of Windows infrastructure. This position supports approximately 2500 users and requires effective communication and a proactive attitude towards problem-solving. Apprenticeship opportunities available.
Junior Desktop Support Analyst, Digital Workplace in City of London employer: SGS Société Générale de Surveillance SA
Contact Detail:
SGS Société Générale de Surveillance SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Desktop Support Analyst, Digital Workplace in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows infrastructure, make sure to highlight that in conversations. Share specific examples of how you've solved tech issues before.
✨Tip Number 3
Prepare for the interview by practising common support scenarios. Think about how you'd handle user issues and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Junior Desktop Support Analyst, Digital Workplace in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you’ve helped others in the past, especially in tech support roles. Remember, a friendly attitude goes a long way!
Demonstrate Your Technical Know-How: Don’t forget to mention your understanding of Windows infrastructure! We’re looking for someone who can hit the ground running, so share any relevant experience or projects that showcase your technical skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This will show us that you can communicate effectively with our users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SGS Société Générale de Surveillance SA
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows infrastructure. Familiarise yourself with common issues users face and how to resolve them. Being able to discuss specific troubleshooting steps will show your technical prowess.
✨Show Off Your Customer Service Skills
Since this role involves supporting around 2500 users, it's crucial to demonstrate your customer service skills. Prepare examples of how you've successfully handled difficult situations or provided excellent support in the past.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. This will highlight your ability to connect with others and make their experience smoother.
✨Be Proactive in Problem-Solving
Employ a proactive attitude during the interview. Think of scenarios where you identified potential issues before they became problems. Share these examples to illustrate your forward-thinking approach and readiness to tackle challenges head-on.
