At a Glance
- Tasks: Lead customer service for a major retail client, coordinating packaging artwork projects.
- Company: Dynamic reprographics and packaging artwork business with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with potential for career advancement.
- Why this job: Join a vibrant team and make an impact in the fast-paced FMCG industry.
- Qualifications: Experience in project management and strong organisational skills required.
The predicted salary is between 35000 - 45000 £ per year.
The Project Manager acts as the day-to-day customer service lead for a major retail client within our reprographics and packaging artwork business. The role is supplier and printer-facing and service-driven, focused on coordinating packaging artwork projects, managing pack changes, and ensuring a smooth, efficient and high-quality service from brief through to final approved artwork. Understanding of FMCG packaging and print processes is essential.
Key Responsibilities
- Act as a point of contact for the Account Manager, supplier, and printer, delivering a professional and responsive service.
- Coordinate new and updated packaging artwork projects across the client’s brand portfolio.
- Manage the end-to-end pack change process, including artwork updates, repro, proofs and approvals.
- Maintain all internal systems and job status reports.
- Gather accurate briefs and submit them to the production team.
- Ensure all briefs are clear and concise, containing all relevant information from the Account Manager for production to work to right first time.
- Collate artwork amendments and manage feedback between client and production.
- Coordinate and lead Banton Handover meetings, issuing actions and minutes.
- Ensure all artwork is approved by relevant client departments before final file release.
- Advise on print and technical feasibility with support from internal print and technical teams.
- Communicate key milestones and critical path timelines to all stakeholders.
- Monitor progress and accelerate risks or delays where appropriate.
- Support press attendance and print sign-off when required.
- Build and maintain strong working relationships with client teams and print suppliers.
- Always represent SGX professionally within the client environment.
- Develop a strong understanding of the client’s culture and ways of working.
- Identify opportunities for continuous improvement across client and internal processes.
Skills & Experience
- Strong organisational and coordination skills.
- Experience managing multiple packaging or artwork projects in an FMCG environment.
- Good understanding of print processes and packaging materials.
- High attention to detail and ability to remain calm under pressure.
- Confident communicator with strong customer service skills.
- Proficient in Microsoft Office.
- Experience working with FMCG brands or retailers.
- Willingness to work overtime when required.
Personal Attributes
- Proactive and able to work independently.
- Service-focused with strong empathy and listening skills.
- Process-driven and solutions-oriented.
- Confident working with stakeholders at all levels.
- Collaborative team player with a professional presence.
Project Manager in Witham employer: SGS & Co
As a Project Manager at our dynamic reprographics and packaging artwork firm, you will thrive in a supportive work culture that prioritises employee growth and development. We offer competitive benefits, a collaborative environment, and the opportunity to work with leading FMCG brands, all while being part of a team that values innovation and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager in Witham
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG and packaging sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and values, especially in relation to packaging artwork. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Project Manager, you’ll need to convey information clearly and confidently. Role-play common interview scenarios with a friend or use online resources to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that Project Manager role!
We think you need these skills to ace Project Manager in Witham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Project Manager role. Highlight your experience in managing packaging artwork projects and your understanding of FMCG processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your customer service skills and experience with print processes.
Showcase Your Organisational Skills:In your application, give examples of how you've successfully managed multiple projects at once. We love seeing strong organisational skills, so share any tools or methods you use to keep everything on track!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at SGS & Co
✨Know Your Packaging Inside Out
Make sure you brush up on your knowledge of FMCG packaging and print processes. Being able to discuss specific examples of projects you've managed in this area will show that you understand the nuances of the role and can hit the ground running.
✨Master the Art of Communication
As a Project Manager, you'll be the go-to person for clients and suppliers. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've successfully managed relationships and communicated project updates in past roles.
✨Be Ready with Examples
Think of specific instances where you've coordinated multiple projects or handled tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your organisational skills and ability to remain calm under pressure.
✨Show Your Service-Driven Mindset
This role is all about providing excellent service. Be prepared to share how you've gone above and beyond for clients in previous positions. Highlight your empathy and listening skills, as these are crucial for building strong relationships with stakeholders.
