Global Head of Commercial And Delivery in Ellesmere Port

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. At SGS, we have an open corporate and international culture. We offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and are committed to supporting your development within the company. Our business principles include: Integrity, Health, Safety & Environment, Quality & Professionalism, Respect, Sustainability, and Leadership.

Main purpose of the role:

• Lead the global commercial strategy and delivery execution for SGS Medical Devices across all medical schemes and delivery offices.
• Own sales, business development, pricing, contract review/CWS, planning, and project management, P&L and Budget to ensure timely, efficient, and compliant delivery of certification services including accurate and timely forecasts.
• Align Delivering offices and delivery functions with central strategy, drive revenue growth, enhance client satisfaction, and strengthen SGS’s market position.

Reporting line: Global Segment Head of Medical Devices

Key accountabilities:

• Proactively and independently lead global sales planning and execution across all medical schemes and delivery offices (DOs) and Hubs through indirect reporting structures.
• Develop and expand certification scheme offerings in response to client needs and regulatory changes.
• Secure all Medical pricelists (internal and external) are always competitive and in line with internal SGS policies.
• Drive and deliver projects proactively, taking full ownership from initiation through implementation.
• Collaborate closely with DOs and Hubs to secure achievement of their medical growth targets.
• Represent SGS at external forums, conferences, and industry events to elevate brand visibility and establish Industry leadership.
• Align affiliate sales teams with central strategy and process though effective communication, targeted training and coaching.
• Identify strategic partnerships and emerging market opportunities to support sustainable growth.
• Oversee the contract review/CWS process, ensuring accuracy, compliance with internal policies, and alignment with business development goals.
• Lead and manage planning and project management for delivery across all medical schemes.
• Own budget, costs and overall P&L for Medical and support the DOs with their forecasts for all Global Medical billable resources.
• Ensure the team follows efficient planning and utilization of delivery resources supporting conformity assessment activities.
• Own strategic planning for delivery, including KPI monitoring, budget control for delivery activities, and process optimization of delivery workflows.
• Ensure timely delivery of certification services in line with regulatory timelines and client expectations (in partnership with Operations for technical execution).
• Collaborate with Operations and line managers to ensure harmonized practices and continuous improvement across sales→contract→planning→delivery.
• Provide strategic input into business development and commercial aspects of designation maintenance and regulatory engagement.
• Foster a culture of client focus, integrity, and continuous development within commercial and delivery teams; ensure adherence to SGS integrity, health & safety, and confidentiality requirements within commercial/delivery processes.

Skills and Knowledge:

• Demonstrated expertise in global sales strategy, business development and execution within the medical device sales and marketing.
• Demonstrated expertise in budget oversight and ownership including forecasting of resources in Notified bodies or similar.
• Strong leadership and stakeholder management skills.
• Experience in resource planning.
• Understanding of MDR/IVDR and international regulatory frameworks.
• Experience in scheme development, product positioning, and market analysis.
• Strong communication, negotiation, and stakeholder engagement capabilities, with the capacity to influence across all levels of the organisation.
• Demonstrated ability to work proactively and independently, taking full ownership of objectives and delivering results at pace.
• Excellent interpersonal and stakeholder management skills.
• Strong organisational and change management capabilities.
• Strong commercial acumen and deep appreciation of the TIC industry.
• Familiarity with conformity assessment procedures and Notified Body operations.
• Multilingual proficiency and cross-cultural experience.

Qualifications:

• Essential: Minimum of 5 years in sales, business development, or commercial leadership roles within the medical device TIC industry.
• University degree in business, marketing, life sciences, engineering, or a related discipline.
• Proven success in leading global or regional sales team.
• Experience in managing complex, multi stakeholder projects, balancing commercial objectives with regulatory and operational constraints.

Desirable:

• Experience collaborating with regulatory bodies, industry associations, or certification organisations.
• Exposure to international business environments and experience navigating matrix organisational structures.

Additional Information:

• SGS ambition is to become the TIC Industry world leader.
• The position is fully remote (but can be office based). Preferred location: Europe or India.
• The incumbent must possess a valid work permit for the given country.
• Flexibility to travel (short and long distance) up to 25%.

Why SGS?

• Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
• Flexible schedule and hybrid model.
• SGS university and Campus for continuous learning options.
• Multinational environment where you will work with colleagues from multiple continents.
• Benefits platform.

Join Us:

At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development.