SGN is building a new Customer Service Centre in Glasgow and seeks an experienced Customer Service Complaints Specialist to manage, investigate and resolve complaints across SGN. You will own complex cases, work with operational teams and third parties, and help us learn from feedback to prevent recurring issues.
You will play a key role in coaching colleagues, spotting trends, and delivering fair outcomes while keeping customers informed and supported throughout the journey.
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Senior Complaints Investigator & Customer Advocate in Glasgow employer: SGN
SGN is an excellent employer that prioritises community engagement and sustainability, offering a dynamic work culture where employees can thrive in their roles while contributing to meaningful projects. With hybrid work options and a strong focus on professional development, SGN fosters an inclusive environment that encourages collaboration and innovation, making it an ideal place for those looking to make a positive impact in Scotland and Southern England.
