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- Tasks: Keep customers safe by responding to gas emergencies and providing excellent service.
- Company: Join SGN, a leader in innovative gas safety solutions.
- Benefits: Competitive salary, pension scheme, enhanced parental leave, and more perks.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Customer service skills and a valid driving licence required; training provided.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 36300 - 40400 £ per year.
Emergency Gas Responder Glasgow
Base salary: £36.3k per annum (increase to £40.4k upon successful completion of probationary period). Once qualified your earning potential increases with additionally paid standby & overtime.
Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that – keeping our customers safe in their homes.
I help to keep people safe and warm by… working independently, problem solving, travelling in my own SGN van, and speaking with our customers.
You will need…
- A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public.
- A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role).
- A full and valid driving licence is essential.
You will be working on a rota, meaning out of hours and weekend working is standard. If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.
Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.
If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
FCO in Glasgow employer: SGN
Contact Detail:
SGN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FCO in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SGN on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We all know that being friendly and approachable is key, so show off those skills during your chat!
✨Tip Number 3
Don’t forget to highlight your ACS qualifications and any relevant experience. Even if you don’t have all the qualifications listed, let us know how your skills can contribute to keeping customers safe and warm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our innovative team at SGN.
We think you need these skills to ace FCO in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, customer service is key in this role, so show us how you connect with people.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that match what we're looking for. If you've got an ACS qualification or any customer service experience, shout about it!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super straightforward, and you’ll find all the info you need there. Plus, it helps us keep track of your application better!
How to prepare for a job interview at SGN
✨Know Your Stuff
Make sure you brush up on your ACS qualifications and any relevant gas safety regulations. Being able to discuss your technical knowledge confidently will show that you're serious about the role and understand the importance of keeping customers safe.
✨Show Off Your People Skills
Since this role involves interacting with the public, practice how you'll communicate with customers. Think about examples where you've provided excellent customer service or resolved issues effectively. A friendly and approachable attitude can really set you apart!
✨Be Ready for the Rota
Understand that this job requires flexibility with working hours. Be prepared to discuss your availability and how you can manage working out of hours or weekends. Showing that you're adaptable will demonstrate your commitment to the role.
✨Ask Questions
Prepare some thoughtful questions about the company culture, training opportunities, and career progression. This not only shows your interest in SGN but also helps you gauge if it's the right fit for you. Plus, it makes for a more engaging conversation!