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- Tasks: Respond to emergency gas situations, ensuring customer safety and comfort.
- Company: Join SGN, a leader in innovative gas solutions and safety.
- Benefits: Competitive salary, pension scheme, enhanced parental leave, and more.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Customer service skills and a valid driving licence required; training provided.
- Other info: Flexible working hours with opportunities for professional development.
The predicted salary is between 43000 - 44000 £ per year.
Location: Wandsworth, Mitcham, Wimbledon, Brixton
Base salary: £43.4k per annum (increase to £44.1k upon successful completion of probationary period). Once qualified your earning potential increases with additionally paid standby & overtime. Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that – keeping our customers safe in their homes.
Responsibilities:
- You will work independently, problem solve, travel in an SGN van, and speak with customers to keep people safe and warm.
Requirements:
- A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public.
- A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role).
- A full and valid driving licence is essential.
- You will be working on a rota, meaning out of hours and weekend working is standard.
If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.
Why SGN?
SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.
If you require any accommodations or support during the application process, reach out to us. We’re here to help ensure an inclusive and accessible experience for everyone.
First Call Operative (Emergency Gas Responder) employer: SGN
Contact Detail:
SGN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Call Operative (Emergency Gas Responder)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SGN on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and emergency response. We want to see how you handle pressure and keep customers safe, so think of examples from your past experiences.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss how you would approach real-life scenarios. We love candidates who can think on their feet and keep our customers warm and safe.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our innovative team.
We think you need these skills to ace First Call Operative (Emergency Gas Responder)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to keeping our customers safe.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that align with what we’re looking for in a First Call Operative. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at SGN
✨Know Your Stuff
Make sure you brush up on your ACS qualifications and any relevant gas safety knowledge. Being able to discuss your qualifications confidently will show that you're serious about the role and understand the importance of safety in this job.
✨Show Off Your People Skills
Since you'll be dealing with customers, it's crucial to demonstrate your friendly and approachable attitude. Prepare examples of how you've provided excellent customer service in the past, as this will highlight your ability to keep customers safe and satisfied.
✨Be Ready for Problem Solving
This role involves independent work and problem-solving on the go. Think of scenarios where you've had to troubleshoot or think on your feet, and be ready to share these experiences during the interview to showcase your critical thinking skills.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if SGN is the right fit for you.
