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- Tasks: Respond to gas emergencies and ensure customer safety with problem-solving skills.
- Company: Join SGN, a leader in safe gas delivery with a strong community focus.
- Benefits: Enjoy a competitive salary, pension scheme, and enhanced family leave.
- Why this job: Make a real difference by keeping people safe and warm in their homes.
- Qualifications: Friendly attitude, customer service skills, and a valid driving licence required.
- Other info: We offer training programs to help you grow and succeed in your role.
The predicted salary is between 43000 - 44100 £ per year.
Join to apply for the First Call Operative (Emergency Gas Responder) role at SGN.
Location: Wandsworth, Mitcham, Wimbledon, Brixton.
Base salary: £43.4k per annum, increasing to £44.1k upon successful completion of probation.
Overview: SGN has an outstanding reputation for building safe experiences for our customers through delivering gas safely, reliably, and efficiently. This role keeps our customers safe in their homes and helps keep people safe and warm.
Responsibilities:
- Work independently to keep people safe and warm by problem solving, travelling in an SGN van, and speaking with customers.
- Respond to gas emergencies using appropriate expertise.
Qualifications:
- A friendly and approachable attitude with excellent customer service skills as you will be dealing with members of the public.
- A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential).
- A full and valid driving licence is essential.
- You will be working on a rota, meaning out of hours and weekend working is standard.
Benefits:
- Competitive pension scheme.
- Enhanced maternity/paternity pay.
- Life assurance.
- HolidayPlus.
- Cycle2Work Scheme.
- Additionally paid standby & overtime.
If you don’t have all the qualifications, we would still love to hear from you… We provide our own specialised learning and development programs to help you acquire the skills needed to excel in our environment.
We are an equal opportunity employer. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
First Call Operative (Emergency Gas Responder) in Epsom employer: SGN
Contact Detail:
SGN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Call Operative (Emergency Gas Responder) in Epsom
✨Tip Number 1
Get to know the company! Research SGN and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission of keeping customers safe and warm.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with the public, think about scenarios where you might need to calm someone down or explain a technical issue simply. Role-playing these situations can really help you shine during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former SGN employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work as a First Call Operative.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace First Call Operative (Emergency Gas Responder) in Epsom
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about customer service, so showing that you can connect with people is key.
Highlight Relevant Experience: Make sure to mention any relevant experience you have, especially if it involves problem-solving or working independently. If you've dealt with emergencies before, share those stories! It’ll help us see how you can keep our customers safe and warm.
Tailor Your Application: Take a moment to tailor your application to the First Call Operative role. Use keywords from the job description, like 'gas emergencies' and 'customer service'. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need right there. Plus, it helps us keep track of your application better!
How to prepare for a job interview at SGN
✨Know Your Stuff
Make sure you brush up on your ACS qualifications and any relevant gas safety knowledge. Being able to discuss your expertise confidently will show that you're serious about the role and understand the importance of safety in emergency situations.
✨Customer Service is Key
Since you'll be dealing with the public, practice your customer service skills. Think of examples where you've successfully resolved issues or helped someone in a tough spot. This will demonstrate your friendly and approachable attitude, which is crucial for this position.
✨Be Ready for Scenarios
Prepare for situational questions that might come up during the interview. Think about how you would handle different emergency scenarios, as well as how you'd communicate with customers in those moments. This will help you showcase your problem-solving skills and ability to stay calm under pressure.
✨Show Your Flexibility
Since the role involves working on a rota, be ready to discuss your availability and willingness to work out of hours or weekends. Highlighting your flexibility will show that you're committed to keeping customers safe and warm, no matter the time.
