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- Tasks: Keep customers safe by responding to gas emergencies and providing excellent service.
- Company: Join SGN, a leader in innovative gas safety solutions.
- Benefits: Competitive salary, pension scheme, enhanced parental leave, and learning opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Friendly attitude, customer service skills, and a valid driving licence required.
- Other info: Great career progression and supportive team environment.
The predicted salary is between 43400 - 44100 £ per year.
Emergency Gas Responder in Wandsworth, Mitcham, Wimbledon, Brixton.
Base salary: £43.4k per annum (increases to £44.1k upon successful completion of probationary period). Once qualified, your earning potential increases with additionally paid standby & overtime.
Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that – keeping our customers safe in their homes.
I help to keep people safe and warm by… working independently, problem solving, travelling in my own SGN van, and speaking with our customers.
You will need…
- A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public.
- A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role).
- A full and valid driving licence is essential.
- You will be working on a rota, meaning out of hours and weekend working is standard.
If you don't have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.
Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.
If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Utilities
First Call Operative in Epsom employer: SGN
Contact Detail:
SGN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Call Operative in Epsom
✨Tip Number 1
Get to know the company! Research SGN and understand their values, especially their commitment to safety and innovation. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with the public, think of scenarios where you might need to solve problems on the spot. Role-playing with a friend can help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining SGN's innovative team.
We think you need these skills to ace First Call Operative in Epsom
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable attitude shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV!
Tailor Your Application: Make sure to tailor your application to the role of First Call Operative. Highlight any relevant experience or skills that align with keeping our customers safe and warm, as well as your problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at SGN
✨Know Your Stuff
Make sure you brush up on your ACS qualifications and any relevant gas safety knowledge. Being able to discuss your qualifications confidently will show that you're serious about the role and understand the importance of safety in the gas industry.
✨Show Off Your People Skills
Since you'll be dealing with the public, it's crucial to demonstrate your customer service skills. Think of examples from past experiences where you've successfully resolved issues or helped someone out. A friendly and approachable attitude goes a long way!
✨Be Ready for the Rota
Understand that this role involves working on a rota, including weekends and out-of-hours shifts. Be prepared to discuss your flexibility and willingness to adapt to the demands of the job. This shows that you're committed and ready to jump in when needed.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team, training opportunities, or the company culture at SGN. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.