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- Tasks: Keep customers safe by responding to gas emergencies and providing excellent service.
- Company: Join SGN, a leader in safe and innovative gas solutions with a strong reputation.
- Benefits: Enjoy competitive pay, pension schemes, enhanced parental leave, and more perks.
- Why this job: Be part of a supportive team focused on safety, innovation, and career growth.
- Qualifications: Friendly attitude, customer service skills, and a valid driving licence required; training provided.
- Other info: Flexible working hours with opportunities for overtime and professional development.
The predicted salary is between 37900 - 42100 £ per year.
Emergency Gas Responder
Poole
Base salary: £36.3k per annum (increase to £40.4k upon successful completion of probationary period)
Once qualified your earning potential increases with additionally paid standby & overtime
Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more
REQ5204
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?
SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that – keeping our customers safe in their homes.
I help to keep people safe and warm by… working independently, problem solving, travelling in my own SGN van, and speaking with our customers.
You will need…
- A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public
- A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role)
- A full and valid driving licence is essential
- You will be working on a rota, meaning out of hours and weekend working is standard.
If you don\’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.
Why SGN?
SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.
About us | Benefits | Diversity and inclusion
If you require any accommodations or support during the application process, reach out to us. We\’re here to help ensure an inclusive and accessible experience for everyone. _sWyz7KEI
Emergency Gas Responder employer: SGN
Contact Detail:
SGN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Gas Responder
✨Tip Number 1
Familiarise yourself with SGN's values and mission. Understanding their commitment to safety and innovation will help you align your responses during interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service or emergency response roles. Being able to demonstrate your ability to handle high-pressure situations while maintaining excellent customer relations can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving skills. As an Emergency Gas Responder, you'll need to think on your feet, so be ready to share examples of how you've successfully resolved issues in the past.
✨Tip Number 4
Network with current or former employees of SGN if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Emergency Gas Responder
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Emergency Gas Responder position. Highlight how your skills and experiences align with these expectations.
Tailor Your CV: Customise your CV to reflect relevant experience, particularly in customer service and any technical qualifications like ACS or CCN1. Emphasise your problem-solving abilities and any previous roles that required independent work.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for safety and customer service. Mention why you want to work for SGN specifically and how you can contribute to their mission of keeping customers safe and warm.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SGN
✨Showcase Your Customer Service Skills
As an Emergency Gas Responder, you'll be interacting with the public regularly. Make sure to highlight your customer service experience and how you handle difficult situations with a friendly and approachable attitude.
✨Demonstrate Problem-Solving Abilities
This role requires quick thinking and effective problem-solving skills. Prepare examples from your past experiences where you've successfully resolved issues, especially in high-pressure situations.
✨Familiarise Yourself with Relevant Qualifications
While having the ACS qualification is essential, it's also beneficial to understand the specifics of CCN1 or CESPI. If you have any relevant qualifications, be ready to discuss them and how they apply to the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to safety and innovation in the gas industry. This shows your genuine interest in the role and helps you assess if SGN is the right fit for you.
