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- Tasks: Keep customers safe by responding to gas emergencies and providing excellent service.
- Company: Join SGN, a leader in safe and innovative gas solutions with a strong reputation.
- Benefits: Enjoy competitive salary, career progression, and specialised training opportunities.
- Why this job: Make a real impact while working independently and engaging with the community.
- Qualifications: Friendly attitude, customer service skills, and a valid driving licence required; ACS qualifications preferred.
- Other info: Flexible working hours with opportunities for learning and development.
The predicted salary is between 42000 - 56000 £ per year.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that - keeping our customers safe in their homes.
I help to keep people safe and warm by working independently, problem solving, travelling in my own SGN van, and speaking with our customers.
You will need:
- A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public
- A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role)
- A full and valid driving licence is essential
- You will be working on a rota, meaning out of hours and weekend working is standard.
If you don’t have all the qualifications, we would still love to hear from you; we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.
Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.
Emergency Gas Responder employer: SGN
Contact Detail:
SGN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Gas Responder
✨Tip Number 1
Familiarise yourself with the latest safety regulations and technologies in the gas industry. This knowledge will not only help you during the interview but also demonstrate your commitment to keeping customers safe.
✨Tip Number 2
Network with current or former employees of SGN. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about past experiences where you successfully solved problems or provided excellent customer service, as these are key aspects of the role.
✨Tip Number 4
Show enthusiasm for the role and the company's mission towards a net-zero energy system. Expressing genuine interest in their innovative projects can set you apart from other candidates.
We think you need these skills to ace Emergency Gas Responder
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Emergency Gas Responder position. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Qualifications: Make sure to emphasise any relevant qualifications, such as your ACS qualification or customer service experience. If you don’t have all the qualifications listed, mention your willingness to learn and adapt.
Showcase Customer Service Skills: Since this role involves interacting with the public, provide examples of your excellent customer service skills in your CV and cover letter. Use specific instances where you successfully resolved issues or helped customers.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work for SGN and how you can contribute to their mission of keeping customers safe and warm.
How to prepare for a job interview at SGN
✨Showcase Your Customer Service Skills
As an Emergency Gas Responder, you'll be interacting with the public regularly. Make sure to highlight your customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Problem-Solving Abilities
This role requires quick thinking and effective problem-solving skills. Prepare to discuss scenarios where you've successfully resolved issues, especially in high-pressure situations. This will show your potential employer that you can handle emergencies effectively.
✨Familiarise Yourself with Relevant Qualifications
While not all qualifications are mandatory, having a good understanding of ACS qualifications like CCN1 or CESPI can set you apart. Be ready to discuss any relevant training or certifications you have, and express your willingness to learn if you lack certain qualifications.
✨Emphasise Your Flexibility
The job involves working on a rota, including weekends and out-of-hours shifts. Make it clear that you are flexible and willing to adapt to the demands of the role. This shows your commitment and readiness to meet the needs of the company and its customers.
