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- Tasks: Keep customers safe by responding to gas emergencies and providing excellent service.
- Company: Join SGN, a leader in safe and innovative gas solutions with a strong reputation.
- Benefits: Enjoy competitive salary, career progression, and specialised training opportunities.
- Why this job: Make a real impact while working independently and engaging with the community.
- Qualifications: Friendly attitude, customer service skills, and a valid driving licence required; qualifications can be developed.
- Other info: Flexible working hours with a supportive team environment.
The predicted salary is between 42000 - 56000 £ per year.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that - keeping our customers safe in their homes.
I help to keep people safe and warm by working independently, problem solving, travelling in my own SGN van, and speaking with our customers.
You will need:
- A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public
- A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role)
- A full and valid driving licence is essential
- You will be working on a rota, meaning out of hours and weekend working is standard.
If you don’t have all the qualifications, we would still love to hear from you; we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.
Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.
Emergency Gas Responder employer: SGN
Contact Detail:
SGN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Gas Responder
✨Tip Number 1
Familiarise yourself with SGN's values and mission. Understanding their commitment to safety and innovation will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of SGN. They can provide valuable insights into the company culture and what it takes to succeed as an Emergency Gas Responder, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated excellent customer service skills. Since this role involves interacting with the public, having specific examples ready will show your capability in handling various situations.
✨Tip Number 4
Stay updated on industry trends and safety regulations related to gas services. Showing that you are knowledgeable about the latest developments can impress interviewers and demonstrate your commitment to the field.
We think you need these skills to ace Emergency Gas Responder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Emergency Gas Responder role. Emphasise your customer service skills and any technical qualifications you possess, such as ACS certification.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for safety and customer service. Mention why you want to work for SGN specifically and how your values align with their mission of keeping customers safe and warm.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your ACS certification and any other relevant training. If you don’t have all the qualifications, express your eagerness to learn and grow within the company.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at SGN
✨Showcase Your Customer Service Skills
As an Emergency Gas Responder, you'll be interacting with the public regularly. Make sure to highlight your customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Problem-Solving Abilities
This role requires quick thinking and effective problem-solving skills. Prepare to discuss scenarios where you've had to think on your feet or troubleshoot issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Safety Protocols
Safety is paramount in this role. Brush up on relevant safety regulations and protocols related to gas safety. Being knowledgeable about these topics will show your commitment to keeping customers safe and your understanding of the industry's standards.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that demonstrate your interest in the company and the role. Inquire about the training programmes they offer or how they support career progression within SGN. This shows you're serious about your future with them.
