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- Tasks: Keep customers safe by responding to gas emergencies and providing excellent service.
- Company: Join SGN, a leader in safe and innovative gas solutions with a strong reputation.
- Benefits: Enjoy competitive pay, pension schemes, enhanced parental leave, and more perks.
- Why this job: Be part of a supportive team focused on safety, innovation, and career growth.
- Qualifications: Friendly attitude, customer service skills, and a valid driving licence required; training provided.
- Other info: Flexible working hours with opportunities for learning and development.
The predicted salary is between 36300 - 40400 £ per year.
Job Description
Emergency Gas Responder
Banbury | Oxford | Milton Keynes | Leighton Buzzard | Newbury | Reading
Base salary: £36.3k per annum (increase to £40.4k upon successful completion of probationary period)
Once qualified your earning potential increases with additionally paid standby & overtime
Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more
REQ5041
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?
SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that – keeping our customers safe in their homes.
I help to keep people safe and warm by… working independently, problem solving, travelling in my own SGN van, and speaking with our customers.
You will need…
- A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public
- A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role)
- A full and valid driving licence is essential
- You will be working on a rota, meaning out of hours and weekend working is standard.
If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.
Why SGN?
SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.
If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Emergency Gas Responder employer: SGN
Contact Detail:
SGN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Gas Responder
✨Tip Number 1
Familiarise yourself with the specific qualifications required for the Emergency Gas Responder role. If you don’t have all the necessary certifications, highlight your willingness to learn and adapt, as SGN values candidates who are eager to develop their skills.
✨Tip Number 2
Emphasise your customer service experience during any interactions. Since this role involves dealing with the public, showcasing your friendly and approachable attitude can set you apart from other candidates.
✨Tip Number 3
Research SGN’s commitment to safety and innovation in the gas industry. Being knowledgeable about the company’s values and initiatives will help you demonstrate your genuine interest in becoming part of their team.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you handle emergency situations. Providing examples from past experiences can illustrate your capability to work independently and effectively under pressure.
We think you need these skills to ace Emergency Gas Responder
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Emergency Gas Responder position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Qualifications: Make sure to emphasise any relevant qualifications, such as your ACS qualification or customer service experience. If you don't have all the qualifications listed, mention your willingness to learn and any related skills that could be beneficial.
Showcase Your Customer Service Skills: Since this role involves interacting with the public, provide examples of your excellent customer service skills in your application. Use specific instances where you successfully resolved issues or provided support to customers.
Personalise Your Application: Address your application to SGN specifically and express your enthusiasm for joining their innovative team. Mention why you are interested in working for SGN and how you can contribute to their mission of keeping customers safe and warm.
How to prepare for a job interview at SGN
✨Showcase Your Customer Service Skills
As an Emergency Gas Responder, you'll be interacting with the public regularly. Make sure to highlight your customer service experience and how you handle difficult situations with a friendly and approachable attitude.
✨Demonstrate Problem-Solving Abilities
This role requires quick thinking and effective problem-solving skills. Prepare examples from your past experiences where you've successfully resolved issues, especially in high-pressure situations.
✨Familiarise Yourself with Relevant Qualifications
While having the ACS qualification is essential, it's also beneficial to understand the specifics of CCN1 or CESPI. If you have any relevant qualifications, be ready to discuss them and how they apply to the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training programs, and career progression opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
