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- Tasks: Keep customers safe by responding to gas emergencies and providing excellent service.
- Company: Join SGN, a leader in safe and innovative gas solutions with a strong reputation.
- Benefits: Enjoy a competitive salary, pension scheme, enhanced parental leave, and more perks.
- Why this job: Be part of a supportive team focused on safety, innovation, and career growth.
- Qualifications: Friendly attitude, customer service skills, and a valid driving licence required; ACS qualifications preferred.
- Other info: Specialised training provided; inclusive application process for all candidates.
The predicted salary is between 29000 - 41000 £ per year.
Horsham | Brighton | Eastbourne | Worthing
REQ5459
Base salary: £37.5k per annum (increase to £41.7k upon successful completion of probationary period)
Once qualified your earning potential increases with additionally paid standby & overtime.
Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more.
Job Overview
SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that – keeping our customers safe in their homes.
Responsibilities
I help to keep people safe and warm by… working independently, problem solving, travelling in my own SGN van, and speaking with our customers.
Qualifications
- A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public.
- A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role).
- A full and valid driving licence is essential.
- You will be working on a rota, meaning out of hours and weekend working is standard.
If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.
Why SGN?
SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting‑edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.
About us | Benefits | Diversity and inclusion
If you require any accommodations or support during the application process, reach out to us. We\’re here to help ensure an inclusive and accessible experience for everyone.
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Emergency Gas Responder employer: SGN
Contact Detail:
SGN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Gas Responder
✨Tip Number 1
Familiarise yourself with the latest gas safety regulations and standards. This knowledge will not only help you in interviews but also demonstrate your commitment to safety and professionalism in the role.
✨Tip Number 2
Network with current or former Emergency Gas Responders. They can provide valuable insights into the role and the company culture at SGN, which can be beneficial during your application process.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you demonstrated problem-solving skills and excellent customer service.
✨Tip Number 4
Show enthusiasm for the company's mission towards a net-zero energy system. Research SGN's initiatives and be ready to discuss how you can contribute to their goals during your interview.
We think you need these skills to ace Emergency Gas Responder
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Emergency Gas Responder position. Highlight key skills such as customer service and problem-solving in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and qualifications that align with the job. Emphasise any previous roles that involved customer interaction or emergency response, and ensure your ACS qualifications are clearly stated.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for safety and customer service. Mention why you want to work for SGN specifically and how your skills can contribute to their mission of keeping customers safe.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at SGN
✨Showcase Your Customer Service Skills
As an Emergency Gas Responder, you'll be interacting with the public regularly. Make sure to highlight your customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Problem-Solving Abilities
This role requires quick thinking and effective problem-solving skills. Prepare to discuss scenarios where you've successfully resolved issues, especially in high-pressure situations. This will show your potential employer that you can handle emergencies effectively.
✨Familiarise Yourself with Relevant Qualifications
While having the ACS qualification is essential, it's also beneficial to understand the specifics of CCN1 and CESPI. If you have these qualifications, be ready to discuss them. If not, express your eagerness to learn and how you plan to obtain them through their development programs.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if SGN is the right fit for you.