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- Tasks: Lead and shape the operational support function for our organization.
- Company: Join a dynamic team focused on delivering exceptional service to our customers.
- Benefits: Enjoy competitive pension, enhanced parental leave, life assurance, and more perks.
- Why this job: Be part of a leadership team driving impactful change and operational excellence.
- Qualifications: Experience in operational support and leadership is essential.
- Other info: This role offers a chance to influence strategic planning and logistics.
The predicted salary is between 43200 - 72000 £ per year.
Salary: Personal Contract Perks & Benefits: Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more Reference: REQ4457 What will you be doing day to day? As part of the COO Leadership team, you will shape, establish and lead the future development of our operational support function. You will lead on service delivery and embed organisational behaviours in service of our customers. You will be responsible for developing the operational support strategy encompassing Operational Control Centre, Strategic Planning, Fleet Management & Logistics. Key responsibilities of the job. Lead the delivery of an efficient and effective operational support function. Lead and motivate diverse teams with agility. Develop and implement an appropriate Target Operating Model for the operations support function that aligns with the overall SGN Target Operating Model and meets approved design principles. Own and develop the strategic planning capability and the establishment plan to ensure appropriate resources are provided to meet SGN’s business plan. Optimise the Logistics service following the separation from SSE. Lead further on the development of the Operational Control Centre strategy for SGN to ensure we meet our business targets. Lead the fleet service…
Director of Operational Support employer: SGN
Contact Detail:
SGN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operational Support
✨Tip Number 1
Familiarize yourself with the latest trends in operational support and logistics management. Understanding industry best practices will help you demonstrate your expertise during discussions with our leadership team.
✨Tip Number 2
Network with professionals in the field of operational support. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in leading diverse teams and implementing strategic plans. We value agility and effective leadership, so be ready to share specific examples from your past roles.
✨Tip Number 4
Research SGN's current operational strategies and challenges. Showing that you understand our business context will set you apart and demonstrate your commitment to contributing to our success.
We think you need these skills to ace Director of Operational Support
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and expectations of the Director of Operational Support position. Tailor your application to highlight relevant experiences that align with the key responsibilities outlined in the job description.
Highlight Leadership Experience: Emphasize your experience in leading diverse teams and driving operational efficiency. Provide specific examples of how you have motivated teams and implemented successful strategies in previous roles.
Showcase Strategic Thinking: Demonstrate your ability to develop and implement strategic plans. Include examples of how you have contributed to operational models or frameworks that align with broader organizational goals.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences that are most relevant to the role. Use keywords from the job description to ensure your application stands out to hiring managers.
How to prepare for a job interview at SGN
✨Understand the Operational Support Landscape
Make sure you have a solid grasp of what operational support entails, especially in relation to service delivery and customer satisfaction. Familiarize yourself with the key responsibilities mentioned in the job description, such as fleet management and logistics.
✨Showcase Leadership Skills
As a Director, you'll need to lead and motivate diverse teams. Prepare examples from your past experiences where you've successfully led teams through challenges or changes, demonstrating agility and effective communication.
✨Align with Strategic Goals
Be ready to discuss how you would develop and implement a Target Operating Model that aligns with the company's overall strategy. Think about how your previous roles have prepared you to contribute to strategic planning and resource allocation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of specific situations where you optimized operations or improved service delivery, and be prepared to explain your thought process and outcomes.
