At a Glance
- Tasks: Ensure safe and reliable service delivery while managing emergency and metering work.
- Company: Join SGN, a pioneering company transforming the gas industry with innovative technologies.
- Benefits: Competitive salary, joint-contribution pension, enhanced maternity leave, and retail discounts.
- Other info: Inclusive workplace valuing diverse backgrounds; career growth opportunities available.
- Why this job: Make a real difference in customer service and contribute to a net-zero energy system.
- Qualifications: Strong communication skills, attention to detail, and leadership abilities are essential.
The predicted salary is between 29900 - 35900 £ per year.
10-month Secondment – Maternity Cover Walton Park | £29.9k - £35.9k per annum (dependent on skills and qualifications) Full time Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.
Looking for a role where your attention to detail, communication skills, and operational knowledge genuinely make a difference? As our next Quality Performance Advisor, you’ll be at the heart of ensuring our customers receive the safe, reliable service they depend on. This 10‑month secondment offers the chance to build strong relationships across Operations, support multiple workstreams, and contribute to the continuous improvement of our service delivery. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission.
Here’s how you will contribute…
- Ensuring delivery of emergency and metering work in accordance with codes of practice, legislation, current policies, and procedures.
- Delivering excellent customer service and act as SGN representative with internal and external customers, service providers, and stakeholders.
- Working to the required quality standards.
- Develop strong working relationships with Operations and other SGN staff.
- Actively manage workloads across emergency, metering, and repair workstreams.
- Provide cover for Team Manager(s), supervise the team including managing operational workload, team briefs, and routine queries.
What you will need:
- Thorough knowledge of the SGN, policies, procedures, processes alongside those that are specific to OCC.
- Good written and verbal communication skills are essential, as well as accuracy and attention to detail.
- Good leadership, organisational, diagnostic, and problem-solving skills, and ability to act on your own initiative.
- Excellent customer service skills.
- Highly motivated with a flexible and positive approach to work.
- Skilled and experienced in working to tight deadlines and responding to continuously changing priorities at short notice.
Not sure you meet every requirement? Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.
Why SGN? SGN leads pioneering research and development for a net-zero energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant.
If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
OCC Quality Performance Analyst (10 month maternity cover) in Portsmouth employer: SGN Your gas. Our network.
At SGN, we pride ourselves on being an award-winning employer that values diversity and inclusivity, making it a fantastic place to work. Our commitment to employee well-being is reflected in our comprehensive benefits package, including enhanced maternity leave, a joint-contribution pension scheme, and access to a Virtual GP. With a strong focus on professional development and a collaborative work culture, this role as a Quality Performance Advisor offers the opportunity to make a meaningful impact while contributing to our mission of delivering safety and comfort to homes and businesses.
Contact Details:
SGN Your gas. Our network. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land OCC Quality Performance Analyst (10 month maternity cover) in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SGN Your gas. Our network.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SGN Your gas. Our network. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace OCC Quality Performance Analyst (10 month maternity cover) in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SGN Your gas. Our network.:Your cover letter is your chance to shine! Tell us why you want to work at SGN Your gas. Our network. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SGN Your gas. Our network.!
How to prepare for a job interview at SGN Your gas. Our network.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
