At a Glance
- Tasks: Lead and transform business services operations for a pioneering energy company.
- Company: Join SGN, an award-winning employer focused on innovation and inclusivity.
- Benefits: Competitive salary, hybrid work, generous leave, and wellness programmes.
- Other info: Diverse backgrounds welcomed; we value unique perspectives and experiences.
- Why this job: Shape the future of energy while driving efficiency and customer satisfaction.
- Qualifications: Proven leadership in business operations and experience with large teams.
The predicted salary is between 120000 - 120000 £ per year.
We are seeking to appoint a Head of Business Services Operations, who will play a pivotal role in shaping how our services operate, evolve and deliver value. Working closely with the Director of Business Services and senior leaders across SGN, you'll lead operational delivery while driving modernisation, efficiency and continuous improvement across our business services.
Here's how you will contribute…
- Lead high-performing business services: Lead shared services and support functions, ensuring efficient, reliable and customer-focused delivery.
- Drive transformation: Simplify processes, improve services and use technology, automation and data to work smarter.
- Strengthen governance and compliance: Ensure strong performance, risk, governance and compliance across Business Services.
- Manage resources effectively: Own budgets, workforce planning and resources, ensuring value for money and alignment with business priorities.
- Build capability: Lead and develop teams, creating a culture of accountability, collaboration and continuous improvement.
- Build strong partnerships: Work with senior leaders and teams across SGN to understand business needs and provide effective solutions.
- Improve customer experience: Use feedback and data to improve service quality, accessibility and satisfaction.
- Lead through change: Communicate clearly, engage people and support new ways of working.
What you will need
You'll bring proven leadership experience within shared services, business operations or a similarly complex and regulated environment. Leading large, diverse teams through change and transformation. Improving operational performance, efficiency, service quality and customer experience. Managing budgets, workforce planning and resources effectively. Establishing strong governance, performance and risk management frameworks. Building effective relationships with senior stakeholders and influencing across organisational boundaries. Translating strategic priorities into practical operational delivery. Using technology, automation and data to improve services and decision making. Working effectively in a regulated or highly accountable environment.
Not sure you meet every requirement? Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.
Why SGN? SGN leads pioneering research and development for a net-zero energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant.
If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Head of Business Services Operations in Cambuslang employer: SGN Your gas. Our network.
SGN is an award-winning employer that prioritises innovation and inclusivity, making it an excellent place for the Head of AI to thrive. With a strong commitment to employee growth, a hybrid work culture, and comprehensive benefits including enhanced family leave and a joint-contribution pension, SGN fosters a supportive environment where every team member can contribute to pioneering advancements in the gas industry. Located in vibrant cities like London, Portsmouth, and Glasgow, employees enjoy not only professional development but also a fulfilling work-life balance in dynamic urban settings.
Contact Details:
SGN Your gas. Our network. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Services Operations in Cambuslang
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