Claims Handler (12-Month FTC)
Glasgow| £37.4k - £39.2k per annum (dependent on skills and qualifications)
Full-time
Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.
REQ5995
At SGN, we rely on effective claims management to ensure claims are investigated, managed and resolved fairly, efficiently and in line with company policies and regulatory requirements. As a Claims Handler, you'll be responsible for managing public liability and/or recovery claims, providing a high-quality service.
We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…
- Receive, record, and acknowledge new claims, reviewing for completeness and coverage.
- Investigate, negotiate, settle, and maintain accurate records of claims, managing own caseload and escalating as needed.
- Work with legal support to resolve disputes.
- Authorise and approve claims in line with policies and legal frameworks (NSRWA 1991, Gas Act 1986).
- Follow best practices, adhere to policies and legal frameworks, and stay updated with relevant Case Law.
- Respond to inquiries about the claims/recovery process, providing clear and timely information.
- Provide excellent customer service, offering regular updates and promptly resolving issues.
- Build and maintain strong relationships with stakeholders and customers.
- Handle MoJ Portal Claims.
- Identify and pursue recovery opportunities, maximising recovery items and maintaining accurate records.
- Prepare reports on claim status and recovery performance, tracking KPIs.
- Identity and raise risks, issues, or exceptions related to claims/recovery analysis.
- Support the development of the claims management team and documentation.
- Identify opportunities to streamline processes and drive efficiencies.
What you will need
- Understanding of insurance principles, products and claims processes.
- Experience handling claims, including exposure to both defendant and claimant litigation.
- Strong attention to detail with the ability to maintain accurate records and data.
- Excellent communication and interpersonal skills, with the ability to build effective relationships with a wide range of stakeholders.
- Proven ability to influence, challenge and negotiate, using sound judgement to achieve positive outcomes
- Strong organisational skills, with the ability to manage multiple cases and priorities in a fast-paced environment.
Not sure you meet every requirement?
Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives.
If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.
Why SGN?
SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant.
If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone. >
Claims Handler (FTC) in Glasgow employer: SGN Careers
At SGN, we pride ourselves on being an award-winning employer that champions inclusivity and accessibility, making it a fantastic place for an OT Vulnerability Analyst to thrive. With a strong focus on employee growth, we offer comprehensive benefits including a joint-contribution pension, enhanced family leave, and a supportive work culture that values diverse perspectives. Located in Walton Park, our commitment to pioneering research and development in the energy sector ensures that every team member plays a vital role in delivering safety and comfort to homes and businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler (FTC) in Glasgow
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like SGN Careers). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like SGN Careers. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at SGN Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at SGN Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at SGN Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at SGN Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at SGN Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding SGN Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
