At a Glance
- Tasks: Provide top-notch desktop support and manage a modern Microsoft environment.
- Company: Join a dynamic financial services firm with a strong focus on technology.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work in a collaborative environment with excellent career advancement potential.
- Why this job: Be the face of IT, solving real problems and enhancing user experiences.
- Qualifications: Experience in desktop support, Windows 10/11, and Microsoft 365 is essential.
The predicted salary is between 37800 - 46200 £ per year.
Desktop Support Engineer | Financial Services | London, Hybrid
We’re working with a growing, high-performing financial services business that is looking to hire a
Desktop Support Engineer into its London IT team.
This is a highly visible, hands-on role where you’ll be the face of IT to the wider business.
It’s ideal for someone who combines strong technical capability with a genuinely service-led approach; someone who takes ownership, stays calm under pressure and cares about how technology is experienced by the people using it.
You’ll work across two London offices
, supporting a broad modern Microsoft environment while getting involved in endpoint management, M365, mobile devices, office technology, security and continuous improvement.
- London, Hybrid working - 4 days per week in the office
- Permanent Role
What you’ll do
- Provide high-quality
- 2nd line / desktop support
, owning issues from initial triage through to resolution and closure.
- Support a
- Windows 11 estate using
- Microsoft Intune and Autopilot
, including configuration, compliance and application deployment.
- Manage the full joiner, mover and leaver lifecycle
, including accounts, licences, devices, desks and secure offboarding.
- Support and administer
- Microsoft 365
, including Teams, Outlook, Exchange Online, Share Point, One Drive and Office.
- Manage the corporate i Phone estate through Apple Business Manager and Intune MDM.
- Own the lifecycle of laptops, mobile devices and peripherals, including deployment, asset management, repairs, refresh and disposal.
- Support
- Entra ID / Azure AD
, MFA, Conditional Access, licensing and user/group administration.
- Provide support across
- Wi-Fi, LAN, meeting room AV, Teams Rooms and telephony/UCaa S
- Support office technology including secure printing and hot-desk / meeting room booking systems.
- Contribute to endpoint security, patching, vulnerability remediation and compliance within a regulated financial services environment.
- Work with third-party technology partners and vendors to resolve issues and improve services.
- Produce documentation, user guides and training material, helping colleagues get more from the technology available to them.
- Analyse recurring issues and user experience trends, identifying opportunities to improve the service rather than simply fixing the same problem twice.
What we're looking for
- Experience in a
- Desktop Support / EUC / IT Support role within Financial Services
- Strong Windows 10/11 and Microsoft 365 experience
- Hands-on
- Intune and Autopilot experience
- Experience with Entra ID / Azure AD
- Experience supporting Apple devices through MDM / Apple Business Manager
- Good understanding of networking and endpoint security
- Strong customer service and communication skills
- Someone proactive, practical and comfortable taking ownership
- Experience with
Copilot, Teams Phone/Rooms, Vonage, Uniflow, Condeco or Dynamics 365 would be advantageous.
This would suit someone who enjoys being close to the business, solving problems properly and working across a broad modern IT environment rather than being tied to a traditional service desk.
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Desktop Support Engineer in London employer: SGI
Join a dynamic global trading firm in London, where innovation meets collaboration. As a Senior Full Stack Engineer, you'll thrive in a culture that values technical excellence and business insight, with opportunities for professional growth and direct impact on trading operations. Enjoy a fast-paced environment that encourages problem-solving and offers the chance to work closely with traders and stakeholders, making your contributions vital to the firm's success.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SGI values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SGI might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SGI!
✨Direct Apply to SGI
Let's not forget to apply directly through the SGI website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SGI.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SGI. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SGI
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
