Desktop Support Engineer

Desktop Support Engineer | Financial Services | London, Hybrid

We’re working with a growing, high-performing financial services business that is looking to hire a Desktop Support Engineer into its London IT team.

This is a highly visible, hands-on role where you’ll be the face of IT to the wider business. It’s ideal for someone who combines strong technical capability with a genuinely service-led approach; someone who takes ownership, stays calm under pressure and cares about how technology is experienced by the people using it.

You’ll work across two London offices, supporting a broad modern Microsoft environment while getting involved in endpoint management, M365, mobile devices, office technology, security and continuous improvement.

London, Hybrid working - 4 days per week in the office

Permanent Role

What you’ll do:

• Provide high-quality 2nd line / desktop support, owning issues from initial triage through to resolution and closure.
• Support a Windows 11 estate using Microsoft Intune and Autopilot, including configuration, compliance and application deployment.
• Manage the full joiner, mover and leaver lifecycle, including accounts, licences, devices, desks and secure offboarding.
• Support and administer Microsoft 365, including Teams, Outlook, Exchange Online, SharePoint, OneDrive and Office.
• Manage the corporate iPhone estate through Apple Business Manager and Intune MDM.
• Own the lifecycle of laptops, mobile devices and peripherals, including deployment, asset management, repairs, refresh and disposal.
• Support Entra ID / Azure AD, MFA, Conditional Access, licensing and user/group administration.
• Provide support across Wi-Fi, LAN, meeting room AV, Teams Rooms and telephony/UCaaS.
• Support office technology including secure printing and hot-desk / meeting room booking systems.
• Contribute to endpoint security, patching, vulnerability remediation and compliance within a regulated financial services environment.
• Work with third-party technology partners and vendors to resolve issues and improve services.
• Produce documentation, user guides and training material, helping colleagues get more from the technology available to them.
• Analyse recurring issues and user experience trends, identifying opportunities to improve the service rather than simply fixing the same problem twice.

What we're looking for

• Experience in a Desktop Support / EUC / IT Support role within Financial Services
• Strong Windows 10/11 and Microsoft 365 experience
• Hands-on Intune and Autopilot experience
• Experience with Entra ID / Azure AD
• Experience supporting Apple devices through MDM / Apple Business Manager
• Good understanding of networking and endpoint security
• Strong customer service and communication skills
• Someone proactive, practical and comfortable taking ownership
• Experience with Copilot, Teams Phone/Rooms, Vonage, Uniflow, Condeco or Dynamics 365 would be advantageous.

This would suit someone who enjoys being close to the business, solving problems properly and working across a broad modern IT environment rather than being tied to a traditional service desk.