At a Glance
- Tasks: Provide 1st and 2nd line support for critical trading applications.
- Company: Join a leading commodities trading and energy organisation in London.
- Benefits: Gain international experience while working with a dynamic team.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the bridge between users and tech, making a real impact.
- Qualifications: Mandarin fluency and experience in application support are essential.
The predicted salary is between 40000 - 55000 £ per year.
We are supporting a leading commodities trading and energy organisation seeking a Mandarin-speaking Application Support Analyst to join their technology team in London. This role will be responsible for providing 1st and 2nd line support across critical business applications used by trading, operations and back-office teams. The successful candidate will act as the bridge between business users and technology teams, ensuring issues are investigated, resolved and escalated appropriately while maintaining high levels of service. The position has a strong international focus, supporting users across Hong Kong, Beijing and London, making Mandarin language skills essential.
Key Responsibilities
- Provide 1st and 2nd line application support for business-critical trading and operational systems.
- Act as the primary point of contact for application incidents, service requests and user enquiries.
- Investigate and troubleshoot functional issues, identifying root causes and coordinating resolutions.
- Escalate complex issues to development, infrastructure or third-party support teams where required.
- Monitor application performance and ensure business-critical systems remain operational.
- Assist with system testing, upgrades, releases and change activities.
- Maintain support documentation, knowledge articles and operational procedures.
- Work closely with traders, operations teams, risk functions and technology stakeholders.
- Participate in incident reviews and contribute towards continuous service improvement initiatives.
- Support end-of-day and business-critical operational processes.
Required Experience
- Previous experience in an Application Support, Production Support, Trade Support or Business Systems Support role.
- Strong experience providing 1st and 2nd line support within financial services, commodities trading or investment banking environments.
- Experience supporting business-critical applications in a live production environment.
- Excellent stakeholder management and communication skills.
- Ability to investigate functional issues and coordinate technical resolutions.
- Experience working with ticketing systems and incident management processes.
- Understanding of software development lifecycles, testing and change management practices.
Preferred Experience
- Exposure to commodities trading, energy trading or investment banking environments.
- Experience supporting ETRM, CTRM or trading platforms.
- Exposure to EOS or similar energy trading solutions.
- Knowledge of trade lifecycle processes, front-office operations and risk systems.
- Basic SQL skills and the ability to perform data analysis and troubleshooting.
- Experience supporting international business users across multiple regions.
- Fluent Mandarin and English communication skills. THIS IS ESSENTIAL.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced trading environment.
- Strong documentation and stakeholder engagement skills.
EOS ETRM / CTRM platforms SQL ServiceNow or similar ticketing tools Trading and risk management applications
Application Support Analyst employer: SGI
Join a dynamic and innovative commodities trading and energy organisation in London, where your role as an Application Support Analyst will be pivotal in bridging the gap between technology and business operations. With a strong emphasis on employee growth, you will benefit from a collaborative work culture that values continuous improvement and offers opportunities to support international teams across Hong Kong, Beijing, and London. Enjoy competitive benefits and the chance to develop your skills in a fast-paced environment that prioritises excellence and service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like SGI. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to SGI.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on SGI's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at SGI
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with SGI.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at SGI will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former SGI employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
