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- Tasks: Help people access social housing and support vulnerable communities.
- Company: Join St George Community Housing, a leader in affordable housing solutions.
- Benefits: Enjoy tax-free salary packaging, health programs, and a supportive work environment.
- Other info: Fixed-term contract until October 2025 with opportunities for growth.
- Why this job: Make a real impact while working with a passionate team in a vibrant community.
- Qualifications: Understanding of housing systems and experience with diverse backgrounds are essential.
The predicted salary is between 36000 - 60000 £ per year.
Full time – Fixed Term Contract to 30 October 2025. Monday to Friday – 35 hour working week.
Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for meals, entertainment and accommodation. Work with an experienced and collaborative team. Access Health and Wellbeing programs including Employee Assistance Program - free confidential support for your family. Paid Parental leave program and other great employee benefits. Great brand new office location, close to public transport.
What we do: St George Community Housing (SGCH) provides sustainable, safe, and affordable housing as the foundation for our customers to connect to opportunities and build their communities. With a business head and a social heart, we deliver together with passion and purpose, guided by our values. Recognised as Employer of Choice (Public Sector and Not For Profit) at the 2022 Australian Business Awards, at SGCH you can realise your potential, whilst being supported to balance and achieve.
About the Housing Pathways Officer role: We have an exciting opportunity for a Housing Pathways Officer to join our Customers – Services team on a full-time, fixed-term contract to 30 October 2025. This role will be based between our Liverpool and Bonnyrigg offices with travel to other SGCH offices (including Fairfield and Riverwood) as required. As a SGCH Housing Pathways Officer, you are the first point of contact for people seeking social housing assistance, providing responsive services to people who have immediate, and long-term housing needs. Your goal is to achieve sustainable tenancies as a foundation for opportunity, more sustainable homes in thriving communities and a vibrant sustainable business in the work you do every day.
The work of a SGCH Housing Pathways Officer is to support vulnerable people to apply for and access the range of NSW Government social housing products that are available including social and affordable housing, private rental assistance and temporary accommodation. You ensure that vacant social housing properties are allocated to eligible households in a timely, fair and transparent manner in accordance with SGCH and NSW Government Housing Pathways policies and procedures. You also work with social housing tenants who are seeking to transfer to other social housing properties that better meet their housing needs.
About you (essential requirements): To succeed in the role, you will have the below key attributes:
- Understanding of NSW Government’s Housing Pathways system, policies and available types of housing assistance
- Understanding of specialist homelessness service system
- Experience working with people from diverse backgrounds and cultures, including vulnerable people experiencing homelessness, rough sleepers, people managing mental health issues, experiencing domestic and family violence, people with disability, young people, older people
- Good verbal and written communication skills including interpersonal skills
- Self-motivated with a learning mindset, with experience working autonomously
- Current NSW drivers license
The recruitment process may include interviews and other forms of skills and behavioural assessments. The appointment of a suitable candidate will be subject to pre-employment screening which may include reference checks, a National Police Check, Health Assessment, etc. Applications for this role will be reviewed as received; therefore, we encourage you to submit your interest at your earliest. Please note we may establish a Talent Pool from this process.
How To Apply: Please refer to the full Housing Pathways Officer position description for further details including the essential criteria. If this sounds like you, please send a cover letter addressing the essential criteria and a copy of your up-to-date CV using the form below. Accepted file types: pdf, doc, docx, Max. file size: 5 MB.
Housing Pathways Officer employer: SGCH Group
Contact Detail:
SGCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Pathways Officer
✨Tip Number 1
Familiarise yourself with the NSW Government’s Housing Pathways system. Understanding the policies and types of housing assistance available will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local community events or workshops related to housing services, as this can provide valuable insights and connections that may benefit your application.
✨Tip Number 3
Prepare for potential behavioural assessments by reflecting on your past experiences working with diverse and vulnerable populations. Think of specific examples that showcase your communication skills and ability to work autonomously.
✨Tip Number 4
Stay updated on current issues affecting social housing in NSW. Being knowledgeable about recent developments or challenges in the sector can give you an edge during interviews and show your genuine interest in the role.
We think you need these skills to ace Housing Pathways Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities of a Housing Pathways Officer. Familiarise yourself with the NSW Government’s Housing Pathways system and the types of housing assistance available.
Tailor Your Cover Letter: Craft a cover letter that specifically addresses the essential criteria mentioned in the job description. Highlight your experience working with diverse backgrounds and your understanding of homelessness services.
Update Your CV: Ensure your CV is up-to-date and reflects relevant experience, particularly in social housing or community services. Include any specific skills that align with the role, such as communication skills and self-motivation.
Follow Application Instructions: When submitting your application, adhere to the specified format and file types (pdf, doc, docx). Double-check that your documents are within the maximum file size limit and ensure all required information is included.
How to prepare for a job interview at SGCH Group
✨Understand the Housing Pathways System
Make sure you have a solid grasp of the NSW Government’s Housing Pathways system and its policies. Familiarise yourself with the types of housing assistance available, as this knowledge will be crucial in demonstrating your suitability for the role.
✨Showcase Your Communication Skills
As a Housing Pathways Officer, you'll need excellent verbal and written communication skills. Prepare examples from your past experiences where you've effectively communicated with diverse groups, especially vulnerable individuals, to highlight your interpersonal abilities.
✨Demonstrate Empathy and Understanding
This role involves working with people from various backgrounds, including those facing homelessness or mental health challenges. Be ready to discuss how you’ve approached sensitive situations in the past and how you can provide support to those in need.
✨Prepare for Behavioural Questions
Expect behavioural interview questions that assess your problem-solving skills and ability to work autonomously. Think of specific instances where you've successfully navigated challenges in previous roles, particularly in social services or community support.