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- Tasks: Ensure crowd safety and deliver excellent customer service at major events.
- Company: Join the iconic Tottenham Hotspur Stadium team.
- Benefits: Competitive pay, holiday pay, ongoing training, and flexible hours.
- Other info: Opportunities for career growth and various roles available.
- Why this job: Be part of thrilling events and keep fans safe while having fun.
- Qualifications: SIA Door Supervisor Licence preferred; customer service experience is a plus.
The predicted salary is between 13 - 20 £ per hour.
Join our team working at the iconic Tottenham Hotspur Stadium for upcoming major events, including the highly anticipated Tyson Fury boxing event and a full calendar of fixtures leading into the 2026–2027 football season. We are looking to hire experienced individuals to join our Crowd Safety and Events Team, you will help deliver a fantastic experience for fun and vibrant crowds at Tottenham Hotspur Football Club.
This is typically a casual and/or part-time role – flexibility is essential as many events may take place in the evenings or at weekends outside of normal working hours. You may be required to travel to attend different venues depending on where the event is taking place.
You will be delivering customer service with a smile, be a friendly face at world-class events, providing a high visibility security presence to safeguard event teams, roaring crowds and some of the world’s biggest stars. You will enjoy the buzz of providing security at incredible venues. Sharing our passion for keeping people safe, your role will involve plenty of variety. You’ll carry out security searches, bar security and respond quickly and robustly to any crowd disruptions or disturbances. You’ll keep secured zones free of prohibited items and follow protocols when dealing with incidents. Friendly, professional and approachable, you’ll use your experience to ensure the events run smoothly. You must be aged 18 years or above to apply.
Duties/Responsibilities May include but not limited to:
- Carrying out pre and post event safety checks ensuring compliance with safe working procedures
- Greeting, assisting and directing people attending the event
- Ensuring that no prohibited or restricted items are taken into the secured zones within the venues
- Monitoring crowd movements and behaviour to identify potential issues or incidents and to take action as necessary
- Reporting any incidents or concerns and dealing with emergency situations
- Checking tickets
- Asset Protection
- Carrying out security searches on entry points
Skills and Experience Ideally, we’re looking for people with:
- A valid SIA Door Supervisor Licence.
- Experience of working within a similar role would be an advantage.
- Experience in delivering a personal and professional customer experience would be advantageous.
- Flexibility is a MUST- as most match days and/or events may take place at the weekend.
- A professional demeanour with sound judgement and integrity.
- Confident in interacting with high level visitors and management.
- A checkable personal history including periods of education, employment, travel and unemployment.
- Understanding of the events industry.
- Working towards or hold a Level 2 Spectator Safety qualification – please get in contact if we can assist you in getting this qualification.
- ACT Certificates
- First Aid Certificate
Benefits
- Ongoing training
- Weekly pay
- Access online training portal
- Competitive pay
- Holiday pay
- Pension
- Hot meal
- Enrolment into our Level 2 and Level 3 Spectator Safety program
- PAYE Contract of employment
Additional Information
- Minimum shift: 6 hours
- Typical hours: Weekends and evenings (matchdays and events)
- Opportunity to work at other events
Available roles include:
- Response Officer – Control & Restraint Enhanced Complete Qualification (£18.26 per hour)
- Response Supervisor (£20.02 per hour)
- Door Supervisor – Enrolled into Level 2 Spectator Safety Qualification (£13.85 per hour)
- Door Supervisor – Complete Level 2 Spectator Safety Qualification (£14.55 per hour)
- Steward – Enrolled into Level 2 Spectator Safety Qualification (£13.85 per hour)
- Steward – Complete Level 2 Spectator Safety Qualification (£14.35 per hour)
- Supervisor – Complete Level 3 Spectator Safety Qualification (£18.26 per hour)
- Supervisor – Enrolled into Level 3 Spectator Safety Qualification (£15.95 per hour)
SGC Security Services is an equal opportunities employer.
Crowd Safety – Tottenham Hotspur Stadium employer: SGC Holdings Ltd
Contact Detail:
SGC Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crowd Safety – Tottenham Hotspur Stadium
✨Tip Number 1
Get to know the venue! Familiarise yourself with Tottenham Hotspur Stadium and its layout. This will not only help you feel more confident during events but also impress your potential employers when you show that you’re proactive and genuinely interested.
✨Tip Number 2
Network like a pro! Attend events at the stadium, chat with current staff, and make connections. You never know who might have insider info on job openings or can put in a good word for you!
✨Tip Number 3
Show off your skills! If you have any relevant experience or qualifications, be sure to highlight them in conversations. Whether it’s your SIA licence or customer service experience, let them know how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing enthusiastic candidates who are keen to join our crowd safety team at such exciting events!
We think you need these skills to ace Crowd Safety – Tottenham Hotspur Stadium
Some tips for your application 🫡
Show Your Experience: When you're writing your application, make sure to highlight any relevant experience you have in crowd safety or customer service. We want to see how your background aligns with the role, so don’t hold back!
Be Personable: Remember, this role is all about being friendly and approachable. Use a warm tone in your application to reflect your personality. We’re looking for team players who can connect with event-goers!
Flexibility is Key: Since the events can happen at odd hours, mention your availability clearly. We appreciate candidates who are flexible and ready to jump in when needed, so let us know when you can work!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at SGC Holdings Ltd
✨Know Your Crowd Safety Basics
Before heading into the interview, brush up on your crowd safety knowledge. Understand the key responsibilities of the role, such as carrying out security searches and monitoring crowd behaviour. This will show that you're not just interested in the job, but that you’re also prepared to handle the challenges that come with it.
✨Show Off Your Customer Service Skills
Since this role involves delivering a fantastic experience for event attendees, be ready to discuss your previous customer service experiences. Think of specific examples where you’ve gone above and beyond to help someone, as this will highlight your friendly and approachable nature.
✨Flexibility is Key
Make sure to emphasise your flexibility during the interview. Since events can happen at odd hours, share any past experiences where you’ve adapted to changing schedules or worked outside of normal hours. This will demonstrate that you’re ready to jump in whenever needed.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations, like crowd disturbances or emergencies. Think through potential scenarios and how you would respond. This will not only showcase your problem-solving skills but also your ability to remain calm under pressure.