Strategic Client Relationship Manager

About The Role

The Strategic Client Relationship Manager is responsible for developing, managing, and growing long-term, high-value customer relationships. This role focuses on retention, growth, and strategic partnerships by deeply understanding customer needs, aligning solutions to business objectives, and ensuring an exceptional end-to-end customer experience. The Strategic Client Relationship Manager acts as a trusted advisor, internal advocate for the customer and key driver of sustainable revenue growth.

Tasks And Responsibilities

• Own and manage a dynamic portfolio of customers based around the UK.
• Build strong, trusted relationships with key fleet and senior level stakeholders and decision-makers
• Execute engagement programs with your customer portfolio through regular face to face meetings (preferable) and other mediums
• Act as the primary point of contact for all strategic account matters and ensure contracts are delivered to agreed KPI\’s and SLA\’s
• Lead regular Strategic Reviews and recommend/deliver value-add initiatives.
• Provide consultancy on key fleet issues, such as Policy, Risk, Environment.
• Identify opportunities for upselling, cross-selling, and growth aligned to customer goals.
• Achieve financial targets consisting of orders, activations and product upsells
• Monitor customer satisfaction, and risk indicators; proactively address issues.
• Drive renewals and contract extensions in partnership with Bid Management team.
• Act as the voice of the customer internally, ensuring alignment to customer needs across sales, operations, IT and product development teams
• Manage escalations effectively, ensuring timely resolution and clear communication.
• Contribute to continuous improvement initiatives based on customer feedback and insights.

Skills And Experience

• Sound experience in customer relationship management, account management, customer success, or fleet management roles
• Proven experience in strategically managing customer accounts and long-term partnerships
• Proven experience in identifying and driving value-add and fleet improvement programs
• Experience in analysis and problem solving that demonstrates resourcefulness and resilience
• Demonstrated understanding of fleet products and services. Strong commercial acumen and business understanding
• Ability to communicate effectively with both operational and executive level stakeholders both internally and externally
• Ability to work independently and contribute to a team performance
• Excellent communication and presentation skills both written and verbal
• Solid MS Office skills including but not limited to Word, Excell and PowerPoint
• Tertiary qualification in a Finance, Commerce, Business Administration related discipline

About You

• Customer focused and performance orientated.
• Collaborative team player – interpersonal skills including ability to demonstrate tact in dealings with people.
• Strong discipline, accuracy, and attention to detail.
• Critically assesses information and resolves problems in a timely, effective manner.
• Demonstrates a high level of energy and resilience to operate in challenging / under pressure environment.
• Demonstrates accountability – takes ownership of decisions and leads change.

What\’s Next?

We\’d love to hear from you if you\’re ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.

We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application \’close\’ date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening