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For Companies At a Glance
- Tasks: Manage and grow high-value customer relationships while ensuring exceptional service.
- Company: Dynamic company focused on diversity, work-life balance, and career growth.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Be a trusted advisor and drive sustainable revenue growth in a collaborative environment.
- Qualifications: Experience in customer relationship management and strong communication skills required.
- Other info: Join a team that values accountability, resilience, and continuous improvement.
The predicted salary is between 28800 - 48000 £ per year.
The Strategic Client Relationship Manager is responsible for developing, managing, and growing long-term, high-value customer relationships. This role focuses on retention, growth, and strategic partnerships by deeply understanding customer needs, aligning solutions to business objectives, and ensuring an exceptional end-to-end customer experience. The Strategic Client Relationship Manager acts as a trusted advisor, internal advocate for the customer and key driver of sustainable revenue growth.
Responsibilities
- Own and manage a dynamic portfolio of customers based around the UK.
- Build strong, trusted relationships with key fleet and senior level stakeholders and decision-makers.
- Execute engagement programs with your customer portfolio through regular face to face meetings (preferable) and other mediums.
- Act as the primary point of contact for all strategic account matters and ensure contracts are delivered to agreed KPI's and SLA's.
- Lead regular Strategic Reviews and recommend/deliver value-add initiatives.
- Provide consultancy on key fleet issues, such as Policy, Risk, Environment.
- Identify opportunities for upselling, cross-selling, and growth aligned to customer goals.
- Achieve financial targets consisting of orders, activations and product upsells.
- Monitor customer satisfaction, and risk indicators; proactively address issues.
- Drive renewals and contract extensions in partnership with Bid Management team.
- Act as the voice of the customer internally, ensuring alignment to customer needs across sales, operations, IT and product development teams.
- Manage escalations effectively, ensuring timely resolution and clear communication.
- Contribute to continuous improvement initiatives based on customer feedback and insights.
Skills and Experience
- Sound experience in customer relationship management, account management, customer success, or fleet management roles.
- Proven experience in strategically managing customer accounts and long-term partnerships.
- Proven experience in identifying and driving value-add and fleet improvement programs.
- Experience in analysis and problem solving that demonstrates resourcefulness and resilience.
- Demonstrated understanding of fleet products and services.
- Strong commercial acumen and business understanding.
- Ability to communicate effectively with both operational and executive level stakeholders both internally and externally.
- Ability to work independently and contribute to a team performance.
- Excellent communication and presentation skills both written and verbal.
- Solid MS Office skills including but not limited to Word, Excel and PowerPoint.
- Tertiary qualification in a Finance, Commerce, Business Administration related discipline.
About You
- Customer focused and performance orientated.
- Collaborative team player – interpersonal skills including ability to demonstrate tact in dealings with people.
- Strong discipline, accuracy, and attention to detail.
- Critically assesses information and resolves problems in a timely, effective manner.
- Demonstrates a high level of energy and resilience to operate in challenging / under pressure environment.
- Demonstrates accountability - takes ownership of decisions and leads change.
What’s Next?
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development. We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
Strategic Client Relationship Manager in Evesham employer: SG Fleet AU
Contact Detail:
SG Fleet AU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Client Relationship Manager in Evesham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients thoroughly. Understand their needs and think about how you can add value as a Strategic Client Relationship Manager. Tailor your responses to show you’re the perfect fit for their goals.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice for the job.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application directly, and it gives you a better chance of standing out. Plus, you’ll get all the latest updates on the role and our company culture!
We think you need these skills to ace Strategic Client Relationship Manager in Evesham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer relationship management and account management. We want to see how your skills align with the role of Strategic Client Relationship Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of interaction with stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated with both operational and executive level stakeholders in the past.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! In your application, share specific instances where you’ve identified issues and implemented solutions, especially in a customer-focused environment. This will show us that you have the resourcefulness and resilience we’re looking for.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity. Don’t wait until the last minute – get your application in early!
How to prepare for a job interview at SG Fleet AU
✨Know Your Customers
Before the interview, research the company’s key clients and their industries. Understand their pain points and how the role of Strategic Client Relationship Manager can address these needs. This will show your potential employer that you’re proactive and genuinely interested in their business.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you successfully built and maintained strong relationships with clients. Highlight specific instances where your efforts led to customer satisfaction or revenue growth. This will demonstrate your ability to be a trusted advisor.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage escalations or drive renewals. Practising your responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Commercial Acumen
Familiarise yourself with the financial aspects of client management, such as KPIs and SLAs. Be prepared to discuss how you’ve previously met or exceeded financial targets. Showing that you understand the business side of client relationships will set you apart from other candidates.
