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- Tasks: Manage customer inquiries about vehicle breakdowns and service requests.
- Company: Fleet management company dedicated to excellent customer care.
- Benefits: Supportive environment, career development, and work-life balance.
- Why this job: Build strong relationships while solving real problems for customers.
- Qualifications: Organisational skills, problem-solving abilities, and MS Office proficiency.
- Other info: Great opportunity for growth in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
A fleet management company is seeking a Downtime Controller in Evesham to manage customer inquiries related to vehicle breakdowns and service requests. The role involves building strong customer relationships, ensuring timely responses, and actively managing the downtime process.
Strong organizational and problem-solving skills are essential, along with proficiency in MS Office, particularly Excel. This position offers a supportive environment focused on career development and work-life balance.
Downtime Controller: Fleet Support & Customer Care in Evesham employer: SG Fleet AU
Contact Detail:
SG Fleet AU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Downtime Controller: Fleet Support & Customer Care in Evesham
✨Tip Number 1
Network like a pro! Reach out to people in the fleet management industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care and downtime management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple tasks or solved problems in previous roles. This will demonstrate your ability to handle the demands of the Downtime Controller position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Downtime Controller: Fleet Support & Customer Care in Evesham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care and fleet management. We want to see how your skills align with the role of a Downtime Controller, so don’t be shy about showcasing your organisational and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Remember to mention your proficiency in MS Office, especially Excel, as it’s key for this position.
Showcase Your Communication Skills: As a Downtime Controller, strong communication is vital. In your application, highlight any experiences where you’ve successfully managed customer inquiries or built relationships. We love seeing examples of how you’ve kept customers informed and satisfied!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at SG Fleet AU
✨Know Your Stuff
Make sure you understand the ins and outs of fleet management and the downtime process. Brush up on common vehicle breakdown scenarios and how to handle customer inquiries effectively. This will show that you're not just interested in the role, but that you’re prepared to tackle the challenges head-on.
✨Showcase Your Organisational Skills
Since strong organisational skills are key for this role, be ready to discuss specific examples from your past experiences where you successfully managed multiple tasks or resolved issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Excel at Excel
Proficiency in MS Office, especially Excel, is crucial. Familiarise yourself with functions like VLOOKUP, pivot tables, and data analysis techniques. You might even want to mention a project where you used these skills to improve efficiency or solve a problem.
✨Build Rapport
This role is all about building strong customer relationships, so practice your communication skills. During the interview, focus on being personable and approachable. Share stories that highlight your ability to connect with customers and resolve their concerns promptly.
