Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer queries about vehicle breakdowns and improve service delivery.
- Company: Dynamic financial services company focused on employee development.
- Benefits: Competitive salary, supportive culture, and opportunities for growth.
- Why this job: Make a difference in customer care while enhancing your skills.
- Qualifications: Strong communication, organisational skills, and technical abilities required.
- Other info: Join a positive workplace with a focus on teamwork and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A financial services company in the UK is seeking a Downtime Controller to efficiently manage customer queries related to vehicle breakdowns and enhance service delivery. This role requires effective communication and organisational skills to build strong customer relationships and collaborate with various teams.
The ideal candidate will have strong technical abilities and attention to detail, ensuring that all tasks meet service levels and customer expectations. Join a company dedicated to employee development and positive workplace culture.
Downtime Controller: Fleet Support & Customer Care employer: SG Fleet AU
Contact Detail:
SG Fleet AU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Downtime Controller: Fleet Support & Customer Care
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer care or fleet support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical skills. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed customer queries or improved service delivery in past roles. This will highlight your attention to detail and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Downtime Controller: Fleet Support & Customer Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and organisational skills, as these are key for the Downtime Controller role. We want to see how your experience aligns with managing customer queries and enhancing service delivery.
Craft a Compelling Cover Letter: Use your cover letter to showcase your technical abilities and attention to detail. Tell us about specific instances where you've built strong customer relationships or collaborated with teams to solve problems.
Showcase Relevant Experience: When filling out your application, emphasise any previous roles that involved customer care or fleet support. We love seeing how your past experiences can contribute to our positive workplace culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at SG Fleet AU
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle breakdowns and customer service. Familiarise yourself with common issues and solutions, as well as the tools and systems used in the industry. This will show that you're not just a people person but also technically savvy.
✨Showcase Your Communication Skills
Since this role involves managing customer queries, practice articulating your thoughts clearly and concisely. Think of examples where you've successfully resolved customer issues or collaborated with teams. This will demonstrate your ability to build strong relationships and enhance service delivery.
✨Be Organised
Prepare for the interview by organising your thoughts and examples that highlight your organisational skills. You might be asked how you prioritise tasks or manage multiple queries at once, so have a few strategies ready to share that showcase your attention to detail and efficiency.
✨Embrace the Company Culture
Research the company’s values and culture before the interview. Be ready to discuss how you align with their commitment to employee development and a positive workplace. Showing that you’re a good fit for their culture can set you apart from other candidates.
